Lucia Perez

BEWARE OF COUNTERFEITS - Trying to report what I think might be a counterfeit item I received, I got nothing but copied/pasted templates that make absolutely no sense! I shared photographic proof, and gave consistent arguments to support my suspicions, but 30 seconds after I get an automated reply that asks me to return the item to the seller *at my cost*!! When I askee them to recheck my photos/explanation I got the same automated reply from them! It's so frustrating and what a waste of time and energy. Vinted seems to no longer have a functioning Customer Service Department, rather an AI shambles devoid of any common sense or empathy. As users, we have been abandoned in this wild west marketplace. So sad!

My returned items were received at Otrium's warehouse 17 days ago, but until now, I got no email confirmation that the returns are being processed or refunds have been issued.

For the last 6 - 7 months or so, returns have been taking far longer than before, far longer than most reputable online retailers, and, in my case, longer than the 14 days the law stipulates for distance selling in the EU.

I am still waiting for a reply to my email from Customer Services. They have an AI bot for what seems like "simpler" replies, but for this specific issue I didn't even get a bot reply!

As a result, my trust in Otrium is lost and I can no longer use or recommend it.

What a pity!

Martin patiently listens to all my complaints and is happy to share his vast knowledge on the root causes of my pain (in my case, back, neck and shoulders). He is hands down the most dedicated and effective masseur I've had in the Netherlands. Can't praise high enough!

Can't rate high enough. I'm over the moon with my purchase and how unbelievably fast I received it!

Excelent assortment and low prices; fast dispatch/delivery. Chat for customer services available most of the time. Nice loyalty program with good rewards. Price of delivery has gone up though :(

Edit to add: the email address I was emailing was not monitored and this is why I got no replies. I have now been helped very promptly via a different email address.

Ordered corsets on a really good promo back in August, some were backordered so it arrived mid-October. All good, I was ok to wait. Sadly 1 of the corsets arrived damaged and another was faulty. Have sent about 6 emails to their customer services, and I'm yet to get a reply on how to solve these issues. Understandably I feel ignored and based on their extremely neglectful treatment, I would not recommend this brand. If Corset Story ever reads reviews on here, please be so kind to reply to my numerous emails.