rick lince

good, but charged twice on my card refunded immediately so little problem.
light arrived very quickly and appears to work well.

Love to see a company with ecological ethics as a heart to business I wish you all the best.

Company charged me three times for a product that didn't work leaving me without internet for the whole month.Less than helpful support staff just said I had used said data according to their records........On what I ask?
And initially no offer of a refund.

A better outcome has been achieved after much effort on my part, I might add. They have offered me a refund for two of the cards. I’ll give the upgrade of 2stars for a final outcome but no cigar.Treat with caution.

After arriving at Manchester Airport at 1.30 am,having sat on the runway for over an hour, the Easyjet flight from geneva was already late boarding.Obviously the car hire office had closed. I called the office at 6am the following morning and was told my car was not available and that I would have to upgrade at an extra cost of £249-59. Considering that I had made the booking through Easyjet at the same time as I had booked my flights I feel that this extra charge is totally unwarranted & unfair

Update reduced my rating if I could do less I would this company deserves to be hung out to dry a more unscrupulous bunch I have never come across beware go with any company but.

Plane arrived too late (1.30am)to pick up so 6am I phoned only to find my car reallocated and having to pay £250 more for upgrade I didn't want..all they had?
Complaints dept. absolutely useless apparently you have to "suck it up"
I can't wait to get on Trustpilot etc what a bunch of rip off merchants

I left my phone money and cards on bus from Geneva Airport to Chamonix.My life a call to the office in Geneva and all items including the cash were back in my hand the next morning, delivered to Chamonix I know this should happen but when it does its a big bonus, thank you Swiss tours

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I purchased tickets on an easy jet flight from Geneva to Manchester for the evening flight, 9-40 pm 26th April 2023 Ref.K58BPHR.
Whilst on the easy jet site I was asked if I would like to book car hire. I was offered the services of two companies. As this was a pleasure trip to meet up with family all I needed was “Cheap and Cheerful” and so decided to go for a Fiat 500 from Drivalia.
It was a cheap option and what’s more it was easy to organise. Pick up was set for 11pm 26th April.
Everything regarding the booking and paperwork was fine and I was able to confirm on line.

Booking Reference Number: GB718169740Confirmation no. CT1442023193020.

So far so good.

2.
On the day of the flight the plane was 30mins late boarding.and once on the plan I tried calling Drivalia to inform them of the late departure. Unfortunately I was unable to get through. Shortly afterwards we were told to turn phones to airplane mode. We then proceeded to sit on the runway for over an hour waiting for take off. Consequently the plane did not arrive in Manchester till gone 1am. Obviously by then the Drivalia had closed, I did call on the off chance, but I wouldn’t expect any one to be there at that time.

3.
Found out the Manchester Drivalia office opened at 6am.
Called at 6.05 am 27th explained what had happened the previous night. I arranged a pick up from the airport to take me to the car hire depot, Which I came after 15 mins. No problems.

4.
The guy on the desk took all my details, all that was required.

Only after he had all the information did he say to me “Now let me see if I have that car”…..I was little taken aback. "What do you mean ?” He vanished into the back area and returned shaking his head. There was no car for me in that range. I was perplexed to say the least after all I had paid for the full Hire up front along with my plane ticket. Now there was no car AND I had made the booking through easy jet, surely a simple check with the flight arrivals would have informed them of the late arrivals and the reason for my no show at the 11 pm pick up……that would be too much common sense????? I know the small print says if you are delayed more than an hour call the office but I am on a plane and beforehand had no indication of the delays to be encountered. It was impossible for me to Phone. I had already paid:

Payment to CarTrawler of CHF473.15 by Visa debit on 14/04/2023So there was no car for me…...But "Why?" Apparently my car the Fiat 500 had been reallocated. But there was a solution " Surprise Surprise" I could have an upgraded car in the third category for a mere £247 !!!
I was Shocked to say the least especially as I had been in touch with the office at 6 am, as early as I could.
I Wasn’t happy and the guy working behind the desk Knew it.
He offered me a reduced insurance liability £450 deposit instead of £1500 As He put it “for my peace of mind” !!!!! I have to say it but, I had no intention of crashing the car anyway believe it or not and this is a returnable deposit!! Not really any great value.
How come the excess is so much higher on the fiat? Maybe a question for another time!!!!!

Anyway as you can imagine a cheap trip to visit family was beginning to add up, what with a hotel room and now more unnecessary expense .

To placate me further he offered me £60 worth of petrol (It turned out to be diesel, that which was in the tank for free).

Therefore I could return the car empty………Have you ever tried to do that?????!!!!!!!! What are you supposed to do Push it in to return…. I ask you how ridiculous !!!!!
And after subsequently filling the car £30 worth of expensive deisel (I was in the country) it registered exactly the same as when I had collected the car… So much for the £60 Free(!!!!!) Try £30 and still I have to push it to return!!!!

Add to that the dash was indicating that the tyres were under inflated (easy to fix, I know, but costing me time and potential danger)…..add to that the windscreen washer was empty(again a simple fix) but really…….should I really have to be worrying about these things in a hire car that has already cost me much more than I had originally intended.

It Had Obviously been put out on the road without proper safety checks. Luckily no harm done but not the best practice.