GE

Gene

United States

Reviews

Review of Waterdrop

Rated 1 out of 5 stars

The worst customer service in a long…

The worst customer service in a long time. They are not staffed properly, and their website is pitiful if you want to reorder replacements. Stay away.

April 16, 2026
Unprompted review

Reply from Waterdrop

Dear Customer,

We are truly and sincerely sorry for the unpleasant experience you have encountered with our product or service. We understand how frustrating and disappointing such a situation can be, and we want you to know that your feelings are completely valid—this is never the kind of experience we strive to provide for our valued customers.

We greatly appreciate you taking the time out of your busy schedule to share your honest feedback with us. Your insights are incredibly valuable to us, as they help us identify areas for improvement and grow as a brand. We sincerely hope you will give us a chance to make things right and rectify the issues you have faced.

To help us review your case quickly and efficiently, could you please send the detailed information of the problems you encountered, along with your order number, to our dedicated service email: service@waterdropfilter.com? This will allow our team to fully understand your situation, investigate the matter thoroughly, and ensure we address every concern you have.

Please rest assured that once we receive your email, we will prioritize your case immediately. Our team will work diligently to review the issues and provide you with a solution that is fair, satisfactory, and tailored to your needs—we are committed to making this right for you.

Thank you again for your patience, understanding, and for giving us the opportunity to improve. We value your trust and hope to have the chance to restore your confidence in our brand.

Kind regards,
Mia Lauren
Tel:1-888-352-3558
Email:service@waterdropfilter.com
Customer Service Rep

Review of Yarbo

Rated 1 out of 5 stars

There is absolutely nothing this setup that is worthy of praise.

There is absolutely nothing this product did correctly the first time. And it continues to fail. Many performance issues have been blamed on software, and we get updates almost biweekly. They may or may not help. Why weren't these fixed before release? Both mowing and snow blowing performance is poor when you eventually get it to work as they say it should. It is mediocre at best. Many parts have failed and continue to fail even after owning for 1.5 years. Many of the marketing promises are just fake. Not going to happen.

January 23, 2026
Unprompted review

Reply from Yarbo

Thank you for taking the time to share your experience. We’re very sorry to hear how frustrating and disappointing your ownership experience has been.
We understand how upsetting it is when a product does not meet expectations, particularly after extended use. Your feedback regarding the setup process, overall performance, and unmet expectations has been noted and taken seriously. These are not the experiences we want our customers to have.
We would appreciate the opportunity to better understand your situation and review your case in more detail. If you’re willing, please contact our support team through the official support channel and reference your Trustpilot review. This will allow us to look into your history and determine what options may be available to assist you.
Thank you again for sharing your feedback. We value hearing directly from our customers, and your comments help inform how we support and improve the customer experience.
Team Yarbo

Review of Geeksquad

Rated 1 out of 5 stars

This phone service and online support stinks

This phone service and online support is pathetic. Designed by an absolute moron who could care less about customer satisfaction. Difficult to schedule an in-store appointment because you have to deal with a poor national contact. Cannot call the store directly nor can you get the national center to call them. Worst customer service in a long time, and that is saying something.

October 26, 2025
Unprompted review

Review of Yarbo

Rated 2 out of 5 stars

Sometimes being a pioneer hurts

Sometimes being a pioneer ends up with arrows in their backs. Yarbo some day will be appreciated. For now, the instructions assume you have a master's degree in IT. It takes 10 hours to set up the module unit for snow blowing. Another ten hours to mount the data center on the roof. This has to be hard wired to a router - not easy and not warned ahead of time. Once all of this is taken care of, good luck programming it to park and do an area. The Yarbo app on your phone (you better have one, no options and no forewarning) has almost no instructions. Strictly trial and error. Path it takes in your area to blow snow is bizarre and not efficient. Left a mess behind, so it looks like you have to have it repeat, which it will do. Get ready for a lot of frustration. This should be easy for a driveway - not looking forward to mowing a complex yard. These are facts, not opinions.

January 18, 2025
Unprompted review

Reply from Yarbo

Hi Gene,

Sorry to hear about your unsatisfactory experience with Yarbo. Although our reply may seem a bit late, we want to assure you that we value every user's experience.

First, regarding the initial installation and setup process, we completely understand the need for clearer guidance. We’ve now provided video tutorials from unboxing to installing the data center and docking station, as well as how to attach a module to the Yarbo core. These resources are available on the Yarbo YouTube channel, and our support team is always available to assist with any setup issues.

We are also actively working on improving the route planning algorithm to make the system more efficient.

We truly appreciate your feedback and will continue to work towards making Yarbo a better product. Thank you for sharing your thoughts!

Best regards,
Team Yarbo

Review of Yarbo

Rated 3 out of 5 stars

Yarbo markets like a great company, but they are a shell

Yarbo markets like a great company. Unfortunately, my experience with them has been schizophrenic. If you find the right person in house, they are very customer focused, as they should be for a new concern. That is not yet consistent. They are showing growing pains. The equipment looks fantastic, and a true rating of the company will have to wait until they deliver the equipment, and I can see if it lives up to its promises.

July 9, 2024
Unprompted review

Review of Planet Fitness

Rated 2 out of 5 stars

The loud so-called music in all planet…

The loud so-called music in all planet fitness locations is horrible. You literally must wear some headphones or ear plugs to avoid being constantly annoyed with music. It seems it is only designed for prepubescent delinquents with no music taste at all. Silence would be so much better.
Their reply is most disconcerting and shows a lack of understanding. Notice I said all gyms, and yet their response says talk to the local management. Did that already and they say they have no control over the crap Rock Bot plays. This is true at over 20 PFs I have visited across the entire US.

March 21, 2023
Unprompted review

Reply from Planet Fitness

Hi, Gene! We're disheartened to hear that this has been your impression of your local club. At PF, we're always striving to ensure all our members can enjoy a comfortable workout experience. If you haven't already, please be sure to reach out to your local club's management team to address your concerns about the music volume. You can find your club's contact information here: planetfitness.com/gyms
We greatly appreciate your feedback and hope we can work with you to make your experience a positive one at our Planet!