Item Not Received
Item Not Received
I ordered a light fixture at the end of Feb and it is the end of May and I have not received it. I have followed up multiple times over email. While they respond, there is no helpful update. The tracking link still shows that it is in India as of early March. The phone number does not work. I am disputing with my credit card company. I would avoid this company.
Update (May 26) - The company sent me a link asking me to pay $150 USD to ship the item again. It was never disclosed to me that there was a shipping fee. They have still not canceled the order.
Update (May 27) - I have been issued a full refund for the light. While I am grateful that this has been resolved, it caused a huge headache in our construction project as we will now need to hire another electrician to complete installation due to the delays. Customer service is still upsetting, particularly on lack of communication around shipping fee, no phone number working and confusion/miscommunication around delivery timelines.