I have never experienced anything like…
I have never experienced anything like this with an airline.
I purchased two tickets for my daughter and me, along with Frontier's highest-tier package that included Premium seating and checked bags. On the day of travel, our seats were repeatedly changed without my authorization, moving us from the first row to the back of the aircraft and separating us multiple times.
When I contacted Frontier, I was told the changes had been made from my account. They had not. I later discovered my Frontier account had been compromised, including an unauthorized password change.
Because I no longer trusted that my account or future reservations were secure, I canceled a second Frontier reservation. During the cancellation process, I was told there would be no cancellation fee. Only after completing the cancellation did I learn I had received a travel credit instead of a refund.
To Frontier's credit, they agreed to refund my original reservation. However, the refund process has become another ordeal. I have spent countless hours making phone calls between Frontier and the travel agency to determine where the funds were sent. More than once, I was given incorrect information, resulting in even more time trying to locate my refund.
Weeks later, I am still trying to recover money that Frontier agreed to refund.
The amount of time, stress, and effort this has required has been overwhelming. I simply want Frontier to honor the agreed refund and make an exception on my second reservation, which I canceled only because my account had been compromised.
I hope Frontier will review my case, recognize these unique circumstances, and resolve this matter fairly.