Eugene Trigubov

Very disappointing experience with remind.me

I used remind.me as an intermediary for moving my electricity contract to a new address. Unfortunately, instead of making the process easier, the service created even more confusion and delays.

In my case, the issue has still not been solved after several months. I exchanged multiple emails with customer support, provided the requested information, and even followed up by phone. Still, the process remains unclear and unfinished.

What is especially frustrating is that every time I contact support, it feels like a new person looks at the case without full context. I receive generic replies, but no real solution. At some point, I was even told that internal tickets had been closed because there was no response from the energy provider. As a customer, this is very disappointing, because I expected remind.me to manage exactly this kind of communication.

For a service that is supposed to help with contract changes and moving addresses, this experience has been very poor. After months of waiting, I still do not have a clear final status for my new address.

Based on my experience, it would probably have been much easier to contact the energy provider directly and handle everything myself. Using remind.me as an intermediary did not save time or effort — it made the process more complicated.

I cannot recommend this service for moving or changing an electricity contract.

Stuhl ist Toll.