You can't treat customers like that.
I brought a vehicle from Germany with me on the move. All the information was available beforehand. After an hour's drive, I arrived at the station, where they deducted a large portion of my offer. After deducting 20,000 SEK, they weren't willing to give me 800 SEK, as the vehicle needed to be completely filled with gas and to buy a train ticket. I traded in the vehicle for the requested amount plus 15,000 SEK to another company. They were happy to receive the vehicle! Very dubious company – they let me come first and then offered me very little money! And not even a coffee after 2.5 hours. There's no direct contact person, and the process is truly embarrassing. An employee on site was friendly, but had nothing to say. A real shame! As a former entrepreneur, I find it incomprehensible. You can't treat customers like that.
Reply from vikoperdinbil.se
We understand your frustration with the experience you had at our station. It sounds like you were disappointed with the offer you received for your vehicle, and we sincerely apologize for the inconvenience this caused. We strive to provide a fair and transparent valuation process for all our customers, and we are committed to continuously improving our services. We appreciate you bringing this to our attention, and we will use your feedback to review our processes and ensure that we are meeting the needs of our customers.
Best regards
viköperdinbil-teamet