I lost my carry on bag there and called…
I lost my carry on bag there and called the hotel several times and then called corporate because they would not call me back. They set a claim number and told me that if I had not heard from the hotel in five days to call them back.I had $950.00 in cash and a couple of thousand dollars worth of toiletries. I first called the hotel the night I got to my destenation, the day I left the hotel. They said that they would call me back and I never got a call back from them. I then called the hotel two days later and they said someone would call me back and that was when I called corporate and filed the claim. In two days I called back to the hotel and a woman aanswered at the front desk and she said thta the GM had called me and hung up the phone on me. Today is the fifth day and I called corporate and they told me that both the MG and the manager had called me and that they had proof that my bag was not left behind. I am thinking at this point am I loosing my mind. I have my call log and all the calls to and from the hotel are outbound calls to the hotel and I have never recieved a call from the hotel according to my Iphone. I just called the hotel after speaking with the main headquarters and left a message for the manager to call me and no calls back as of now. I will be posting this review on every site I can because no one can call me back to give me the proof tht the bag was not left behind. I can not believe that they are this bad. I have stayed at their hotels for years and even have two Weston heavenly beds in my home. I can not believe that I can not get any answers out of anyone at the hotel or their headquarters!