Anita

Placed another order (one of waayyy too many).
One of the items was not included. I contacted Yankee & they finally answered but only to tell me that the item wasn’t available for replacement. Huh??
I’m on your site & it’s in my cart..
She explained that she was unable on her end to see an updated quantity…What in the world??
She then offered a 20% off discount on a $15.50 candle & calculated it twice quoting it was a $4 & change savings bringing it to $11 total.
I said “No, that’s incorrect (twice) she then asked me what I came up with, I told her. She told me she’d calculated it twice but she’d grab a different calculator & try again??
No freaking way…..
It gets better, She was sorry but she was unable to match the price that I paid because that sale ended as she put it ( last July 4).
God help us all!

Service request placed JULY 8, 2021.
STILL NO AIR!!!
They have outsourced & NO ONE speaks legible English. Never is there an available supervisor & representative is annoyed when one is requested & informs you that a supervisor will tell you the same thing they’ve told you & refuse to transfer the call. (UNFREAKING BELIEVABLE)
I’ve tried to find contact for the owner of this racquet but all roads lead back to the inaudible people.

I recently made a purchase from H & M USA.
Had to call the Customer Service Dept.
Representatives are ALL foreign & they completely SUCK. No help & refuse request for supervisor. Actually hung up the phone when I insisted. God help Americans!!!

If they have your $ they suck.
If they’re trying to get it..They’re Jonny On The Freaking Spot!
For Existing Customers:
1 minute after they open the wait is 10 min (which turns into 30)
2 minutes & it’s an hour(which turns into 3 hrs) then it can easily go to 2-3 days.
Prospective Customers:
Absolutely NO FREAKING WAIT!
You can’t give me that Pandemic Crap when you’ve got my $ & How may I help you when you’re trying to get it!

Same Story ...
Different Day...
#1. Shop Hair & Ebonyline are SAME!
#2. Short Man from different country taking our coins & treating us like our money ain’t green.
#3. Why must we fight for what we’ve paid for?
#4. We want the same thing the other folks receive...
AN ANSWER WITH SUBSTANCE,
THE RIGHT TO SAY YES OR..HELL TO THE NO TO YOUR SUGGESTIONS ON HOW I SPEND MY MONEY THAT YOU’RE HOLDING HOSTAGE BECAUSE “YOU” CAN’T FULFILL MY ORDER..
OUR FREAKING MONEY BACK ASAP.
Evidently Ebonyline has a couple descent people because the struggle is far less..
DO NOT BUY FROM SHOPHAIRWIGS
I’m going back to my current fight with this Daejonna D or whatever the hec it’s name is to finish this fight for my refund.

Poor Customer Communication & Delivery.
Found a vehicle of interest on Carmax.
Made appointment with Maygan with Big Red Kia for following day to test drive vehicle.
Verified appointment & vehicle location morning of appointment as carmax pic & reply to my interest communication had two different dealerships named.
Received a call from Big Red while in route to verify appointment again(Young lady was quite rude, nevertheless, I get the need to make another “verification call” people make appointments all the time & don’t keep them)
Get to the establishment, we’re driven to lot & the car isn’t there???
We drive (and walk) around for at least 25 minutes, go back to main lot, our salesman (new & very personable) goes in to figure out what the deal is & comes out with I guess a “seasoned” employee & says, “that vehicle isn’t here it may have been sold.”
Excuse me???
Then, Mr Seasoned chimes in and asks if we’d like to look at a vehicle that we can finance? Begins to explain (in just) that the appointment setters/ sales people & the lots don’t know & update on when cars are sold & sometimes it can be very fast & it could already be sold & just not removed from internet
and blah freaking blah freaking blah...as if.....
Not to mention..
The vehicle is STILL listed!
What the hell???
Not, I’m sorry for our lack of a system & you wasting your time, money(because we all know: “time is MONEY”).
Big freaking scam joke!
WORD TO THE WISE.....
These people are NUTS!
Insist that they get off their bouchée behinds & make sure what you’re using your time & money to see is ACTUALLY on the lot..
VERIFY VERIFY VERIFY

Love Love Love Ebonyline!
Prices are fair, shipping fees are excellent!
Had an issue with correspondence..
Daejonna D apologized for the delay, resolved my issue & “made the day!”
As other customers have stated, Ebonyline needs to come up with a system of availability that better serves the customer. After I’ve paid and waited expecting my product then for Ebonyline to email me or worse...me to have to reach out wondering “what in the world” to refund me quickly is no help, rude, frustrating & disappointing.
It’s only “a deal “ when the buyer & the seller are satisfied.
Keep working for us & we’ll keep you working for us!