Poor Customer Communication &
Poor Customer Communication & Delivery.
Found a vehicle of interest on Carmax.
Made appointment with Maygan with Big Red Kia for following day to test drive vehicle.
Verified appointment & vehicle location morning of appointment as carmax pic & reply to my interest communication had two different dealerships named.
Received a call from Big Red while in route to verify appointment again(Young lady was quite rude, nevertheless, I get the need to make another “verification call” people make appointments all the time & don’t keep them)
Get to the establishment, we’re driven to lot & the car isn’t there???
We drive (and walk) around for at least 25 minutes, go back to main lot, our salesman (new & very personable) goes in to figure out what the deal is & comes out with I guess a “seasoned” employee & says, “that vehicle isn’t here it may have been sold.”
Excuse me???
Then, Mr Seasoned chimes in and asks if we’d like to look at a vehicle that we can finance? Begins to explain (in just) that the appointment setters/ sales people & the lots don’t know & update on when cars are sold & sometimes it can be very fast & it could already be sold & just not removed from internet
and blah freaking blah freaking blah...as if.....
Not to mention..
The vehicle is STILL listed!
What the hell???
Not, I’m sorry for our lack of a system & you wasting your time, money(because we all know: “time is MONEY”).
Big freaking scam joke!
WORD TO THE WISE.....
These people are NUTS!
Insist that they get off their bouchée behinds & make sure what you’re using your time & money to see is ACTUALLY on the lot..
VERIFY VERIFY VERIFY