BS

bonnie sigler

United States

Reviews

Review of GEICO


Rated 1 out of 5 stars

Geico, not a loyal company

After being with Geico for many years, after my car was totaled by another car, Geico showed zero compassion or concern for my situation. They decided to total my car even though the inside was just fine. They used a third party company to evaluate the cost, who used three ridiculous comparisons that were extremely low and then gave me the cash value for the car. Upon my Comparison, found many cars of the same as mine, which were5 to 10K more than what they gave me. The agent didn't even call me back until two days later. Horrible company to work with. We will be changing our insurance.

April 15, 2026
Unprompted review

Review of Carvana


Rated 1 out of 5 stars

Carvana, Buyer Beware

I bought a car from Carvana, who supposedly does an 125 point inspection or more, but when I got the car, I noticed immediately that the third row headrests would not go down, which meant that we could not lay the third row seating down and so did not have a large back cargo area. After calling Carvana, I was told I had to go through their third party company, SilverRock, and then make an appointment at one of their body shops, and all done on my own time, even though I was in the 7 day trial period. I had to take time off work for this and then was told they wouldn't fix it. I tried to retur, but was told I wouldn't get my money back for 10-15 days, so I exchanged the car for another Carvana car. Upon picking this one up, I noticed the tailgate door didn't open and there were yellow paint stains on the white exterior. I was told the Tolleson Warehouse checked these cars. The agent was not compassionate and I was told I could pick another one that day. My husband had to take off work and pick me up and we had no car. Silver Rock was not a great company to work with, out of country customer service that didn't understand what I was asking and uncaring representatives. Carvana was overall a very dissatisfying company to work with.

April 20, 2026
Unprompted review

Reply from Carvana

Hello, I'm truly sorry to hear about your experience with the vehicle inspections and the challenges you faced with both cars. We strive for our customers to have a seamless experience, especially during the 7-Day Money Back Guarantee period, and I'm sorry we fell short. Your feedback about SilverRock and the inspection process is important, and I'll make sure it reaches the right teams for review. We value your patience and understand the inconvenience caused by the exchange and the difficulties with customer service. Thank you for taking the time to share your experience with us.

Review of ThriftBooks

Review of ThriftBooks

Review of ThriftBooks

Review of ThriftBooks

Review of ThriftBooks