Apostolis Zafeiris

I purchased two times a furniture set and, unfortunately, one small wooden part in one of them was damaged on arrival. After contacting customer support, they went above and beyond—replacing the entire order, including both reols, not just the damaged piece.

This level of support is rare today and genuinely impressive. Excellent service and a company that clearly stands behind its products. Thank you.

***UPDATE*** I reached out to ALMBrand as they responded below to my review and 11 days now I heard nothing back. nothing even like "thank you for your email, we look into it and come back". Nothing. Email went to a black hole. Bills keep coming. Stay away.

I have been a customer of ALM Brand for more than 10 years. Of course, they are lovely and 4 stars when you do not need anything from them. But when it comes to money, they are the worst. They are a greedy company with horrible support. I had my car with them for 8 years. I sold my old car and bought a new one. The new car was insured with them as well. So, they canceled the old insurance and created a new one. The old car's license plate was sold to the dealership. I bought a new one. Moving forward, there are now two major problems. One is that 6 months later, I start receiving payments of 6000DKK for my old car insurance (I pay my new insurance monthly with no delays). I called them and wrote them that they are trying to fix it. This has been going on for 10 months. For the love of god 10 months of calls and emails front and back. They can't even freeze the invoices and they keep sending them with penalties fees. Sell old car - buy new is the bread and butter for an insurance, this is what they do for living and they cant even do that; they cant even freeze invoicing until they get their shit together.
Second issue: I got an offer now for my new car to move my insurance to another company. 30% discount with same coverage. I called ALM brand and asked if they could make me a better offer since I am there for many years and I am not interested in moving. They said a simple no. I asked them if I have any fees to move my insurance to another insurance and they said that you are customer for many years so there will be no fees if I choose to do so.
I mean I did what anyone can do to avoid the extra fees and all these blood greedy sucking corporations still going after our hard working money that they feel they own a cut. Guess what, I changed and now they are asking 900DKK because I changed.
I talked to their support, who can't influence invoiceing or anything within the company, and they said not to pay bills until they fix this. Bills for both cases now keep coming in with penalties and fees that I do nmot pay while I have emails stating dont pay until we fix this. And this week I got email to pay the bill with the reminder fees for the second issue while they still work on the first issue.

Stay away. Great company to take your money, the worst on customer service.
Good customer service is not having polite answering machines and not do anything for the customer.
Customer service is to care for the customer. You lost one more customer out of the many I read here forever. Useless. STAY AWAY

Most likely discriminating people. Got rejected twice despite stable job with high income. They do t provide reason for rejection and the only thing that can make sense is where you come from is not suitable to them

Even with unfair ticket and when you complain they send predefined answers unrelated to your case.