ticket delivery day of show
Based on the advertised purchase I am rating it three stars, the notice of ticket delivery was not disclosed until after the purchase. In this case, it was a purchase for not yet released tickets for Ariana Grande. Knowing, from past experience, the level of difficulty and stress trying to get tickets when released by TM before selling out, I turned to Stub Hub to get tickets. Had good experiences with Stub Hub before but this time, as soon as I purchased them a notice came up that said tickets would be delivered by the show date. WHAT? This was a first for me and after reviewing complaint after complaint regarding the current Stub Hub policy for ‘same day tickets’. Well, after a few calls to customer service over the 8 month wait, two days before the show I spoke with John at Stub Hub, like the others he assured me not to worry they have a guarantee in place to make sure you get your tickets….uh huh. John did manage to put my mind at ease by telling me he would flag my order for priority and gave me a number to call day of the show if we were still waiting. Within hours, I received an email with the link to receive the tickets! So, to John ⭐️⭐️⭐️⭐️⭐️ for his role in this. To Stub Hub, receiving tickets the day of the show bears a huge amount of stress for those travelling and reserving hotel rooms that cannot be cancelled. Please figure out a way to avoid this, talk around the water cooler is not positive.