G Jam

I am extremely frustrated with how ChargePoint is handling the transition after changing their terms to exclude private drivers. Because they locked private users out of the app, they have made it incredibly difficult to get our remaining account balances refunded.Trying to claw back my own money has been a nightmare. The process is overcomplicated, communication is poor, and they expect drivers to jump through hoops just to recover funds that ChargePoint chooses to no longer support. It feels like they are intentionally making the refund process as difficult as possible in the hopes that people will just give up.If you are going to force private customers off your platform, you should automatically return our wallet balances to our original payment methods, not trap our cash and force us to chase you down for it. Terrible customer service.

Absolutely horrendous.

Along with Rhenus Home Delivery, who is equally incompetent, the delivery of my sofa bed has been a disaster. I need this sofa bed for Christmas Day, as I have two elderly guests staying, one of whom is disabled. I ordered this first week of November with a 2-3 week delivery timeline.

The delivery was scheduled for Friday 20th December (very minimal contact from Emma on why this has taken so long - hardly 2-3 weeks!!!!), one of only two deliveries that day. Four days later, on Christmas Eve eve, it still hasn't arrived. There was no call centre support over the weekend, and no one can tell me where my sofa bed is. I called Emma this morning who promised to find my sofa bed and confirm that it would be delivered on time. I called again three hours later, having heard nothing. I have also tried to contact the driver directly, they mentioned that the delivery would be rescheduled, but I have no idea when.

What company can ruin Christmas? Emma can!

Absolutely horrendous.

Along with Emma, who is equally incompetent, the delivery of my sofa bed has been a disaster. I need this sofa bed for Christmas Day, as I have two elderly guests, one of whom is disabled. Now, they will be forced to sleep on the floor due to this epic delivery failure.

The delivery was scheduled for Friday, one of only two deliveries that day. Four days later, on Christmas Eve eve, it still hasn't arrived. There was no call centre support over the weekend, and no one can tell me where my parcel is. The driver mentioned that the delivery would be rescheduled, but I have no idea when.

What company can ruin Christmas? Rhenus Home Delivery can!

Birmingham is currently undergoing a lot of work and if the disruption that that causes isn’t enough - no warning by airline was given to advise the considerable amount of waiting time. So many people were late/missed flights. But the staff were absolutely unhelpful and rude. Signage was impossible to follow and dare you ask a member of staff. I would absolutely choose another airport. If the drive is another hour you will still save time as we queued over 1hr 30mins to get through security. Lucky we arrived by chance early enough. In the plus point I didn’t spend any money at the airport, so at least that was a small win on my part.

The furniture is beautiful, no doubt about that but sadly it didn’t match the measurements that I initially agreed. And to resolve it would be at my cost, not particularly helpful. If you order from this company and you are ordering a bespoke design, make sure you’re clear what you’re getting. As any mistakes are going to be expensive and you will be landed with resolving it. And expect communication delays, they aren’t the quickest to reply!