Libby Traylor

I am writing to formally express my frustration and disappointment regarding my 3 attempts and the ongoing issues I have experienced attempting to complete these purchase. The order was placed on June 27 during Samsung’s Fourth of July promotional sale. As part of this purchase, I received promotional discounts that were being offered by Samsung, including a military discount that I earned and rightfully qualified for. Since placing the order, Samsung has repeatedly returned my payment to my bank despite my bank authorizing the transaction multiple times. This issue has occurred several times, and each time I have contacted Samsung for assistance, I have been given conflicting information and passed from one representative to another without any meaningful resolution. My case number is 376773994. I am asking that Samsung run my credit card that is on file at the amount that I agreed to pay $3077.64 which shows pending in my account and let the transaction complete. I have placed 3 orders with Samsung and cancelled all z3 I will not purchase anything else from Samsung. We are building our new home and all our appliances from were the bespoke. Take my business elsewhere. The customer service is so terrible and they are so rude Samsung. I’m surprised they are still in business.

The worst company I have ever wasted my money on. The sales team failed to clearly explain that repairs are only approved based on the value of your vehicle. That completely defeats the purpose of having an extended warranty—especially for those of us with older vehicles who rely on coverage the most.

Everything was great until you have to file a claim. The 3rd party company they use didn’t even see that I had coverage that I’ve been paying for each month. Second issue is they claim they cover transmission and engine which are two of the most expensive components in a vehicle but yet that’s not true. They low bald the value of my vehicle just to say they were only gonna cap at a certain amount and leave me with an economical bill of over $4000. I would much rather save the money I was wasting month over a month. Paying for a useless service and fix my vehicle myself didn’t have to deal with the headache of dealing with this company ever again.

If you’re not going to stand behind repairs for older vehicles, then what exactly is the point of offering an extended warranty in the first place?

To make matters worse, customer service was incredibly rude and unprofessional. I have not had an experience this bad in a very long time. Instead of helping, they made an already frustrating situation even worse.

I would never recommend this company to anyone. Do your research and read reviews before committing—I wish I had.

John Davis was an amazing sales person and helps us out, I like speaking to someone who is honest

Most of the clothes I buy from here it’s nice quality and it looks good

On April 15, 2024, I purchased round-trip tickets (trip number# 528-561-635-16) for my son to come to Texas for my wedding on June 8, 2024.  He was to fly in on June 7th (conf# APZOAL) with AA out of O'Hare and into Austin, TX, with a return flight (GSNXCK) out of Austin on June 9th back to O'Hare. When I purchased in April I also bought the PROTECTION PLAN just in case he could not make it and my money could be refunded back,  As suspected my son could not make the flight I reached out to Priceline immediately to cancel the flight on or around June 1st.  Priceline informed me that my ticket was nonrefundable and that I could not receive the money I paid refunded.   I explained to the rep that I purchased the trip protection plan and according to that plan, my trip would be refunded 100% in full if I had to cancel the trip.  I spoke to several different reps at Priceline and NO ONE  took the time to stand behind a product or service that they advertise on their site as protection of a cancelled trip.  There is nowhere on the company website for Priceline or the protection plan company (Xcover) that states I will NOT receive my full refund if I purchase an economy (basic) seat. The airline's policy has nothing to do with the purchase I made with Priceline and the Trip Protection I paid for that was advertised during my purchase.  I called my bank Wells Fargo to get my money back and they offered me my money while they did their investigation with Priceline, and after their findings, same issue I was having they also had.  I have purchased many tickets and booked hotels, and rental services with this company, and from this point, I will never do business that cheaply with their customers.  I purchased the TRIP PROTECTION for a reason and I won't have the money that I paid to Priceline paid back to me in full at 100% ASAP.  For the record I have also reached out to the protection plan service (claim # CYQ93-K4GRQ-INS about my refund and  I only received an email from them.   I have been trying to get my money back for almost 2 months and I refuse to wait any longer!!

Everyone I spoke to was very nice and helpful. The only thing I wish is that the first rep made sure the towing company was located in my area. It resulted in a over 2 hour wait and a bad review for VIP towing. Other that that it was taking care of and I am happy with the customer service I received

I purchase a washer and dryer over the weekend at one of their locations. The sales person who assisted me was really nice and helpful. At the time I also payed the pedestals for both the washer and the dryer along with the teleTech membership which is 199.99. The sale person informed that the pedestals were not available until Nov 18 and that my washer and dryer will be delivered the incoming week. After I got home I went onto the brand site and noticed that I could get the pedestal the day before the delivery of my set. I called Best Buy customer service to cancel both pedestals and the membership and here is where the nightmare begins. The customer service rep assured me that he canceled both pedestals and the membership last night. Which was a complete lie. I asked him to send me a confirmation email for the cancellation which I did not receive. I waited until the next morning to call again and to my surprise he never canceled the items I requested to be canceled and he also did not document my email address correctly. The new rep I spoke to canceled the items and sent me an email. However I was told to cancel the membership I would have to speak to that department! I was transferred to another rep who told me that she could not send me an email showing the membership was canceled and she assured me that it was. Well after the other rep lies I sure as heck so not believe anyone with Best Buy. Here I am again back on the phone with these people for the 3rd day and I am not on hold for 15min waiting on a manager. I WILL NEVER PURCHASE ANOTHER THING FROM BEST BUY AGAIN!! I was looking to purchase another refrigerator , the LG I have I purchased from Best Buy not again. They need to work on their customer service and realize consumer have options

Never had an issue with the company. Paid my account off before interest incurred

OMG!!!! I paid OVER 500 for 2 custom pair and a pair for my husband. I place the over on a Sunday which they are CLOSED!! I wanted to make a change to the temple tips.... YES the TEMPLE TIPS that's it.. I called first thing Monday morning.. Was on hold for 25 min with this RUDE person I wish I could remember her name, she informed me that NO Changes could be made.. Well According to their sight you have an HOUR to make changes. Consider Sunday is a non-working day for them you would think that my time started on Monday when they opened. Heck no this is not the case. So the only suggestion she had was send back for a return and re-order or purchase another 200.00 pair of glasses and return the ones I don't want. So I did just that order another pair just to change the TEMPLE TIPS! OMG, the order that I placed on Sunday Dec 15 has shipped and will be delivered Dec 19.. Ok so why haven't the new order shipped and what is the delay! I chatted with Brandon S and ALL he could say is " These are custom made" ARE YOU KIDDING BRANDON S... SO I have a pair of CUSTOM GLASSES that was shipped with the same frame, lens , and engraving with the exception of the TEMPLE TIPS!! done and the new pair that I was force to purchase is on DELAY!! and According to BRANDON S they are custom!