Ray-Ban Reviews 

Ordered 10 days ago still no sunglasses - customer services replied with no refunds that’s our word then ended chat - rude - poor service - avoid

Just order. Still waiting for the product. Hope it is a good buy.

I purchased a pair of RX Meta glasses for my husband less than a year ago, and unfortunately the experience has been extremely disappointing. Within just a few months, the glasses stopped charging. We contacted Ray-Ban, and they replaced them. A few months later, the exact same issue happened again.

Ray-Ban replaced them a second time, but this time they sent back the replacement pair without the correct RX lenses. I am now stuck waiting for the incorrect pair to be returned and processed before they will send the correct glasses. The UPS tracking (using the label they provided) was delayed due to UPS, but instead of helping move the process along, I’m being told nothing can be done until the package is delivered back to them.

I even received an email asking for additional details and photos after I had already shipped the glasses back. I’m not sure what photos they expect when the issue is that the lenses they sent were incorrect.

These glasses cost nearly $500, and the only response I continue to receive is, “I apologize, we’re working on this.” After multiple failures with the product and the replacement process, I can say the experience has not been worth the price.

The name and hype behind Ray-Ban may be appealing, but based on my experience, the quality and customer service do not justify the cost. I would not purchase from Ray-Ban again, and I would not recommend these glasses to others.

their website in the uk does not work. ALL REJECTED AFTER SENDING.
DO NOT BUY RAYBAN UK. A SUSPICIOUS CON COMPANY

Horrible experience, they didn’t realise my item was not delivered. Jumped through multiple hoops to get a refund. Furthermore, their “compensation” was a 50% discount on non sale items. Majority of the website is on 30-40% off anyways. Ridiculous.

I contacted them to let them know that my meta glasses was defected they sent me an email telling me that product was covered and said they would send out new pair then they would send me a separate email with instructions on how to send defected pair back I never got email or glasses it was almost a month so I called them yesterday after 4 calls they finally tell me I have to send defective glasses back first so now that make take another 3 weeks or month before I get glasses that I paid almost 500 for never again will I buy ray ban ! Never !!!!!

I recently purchased a pair of meta glasses i wanted them prescription so they said they had to be sent off to Italy. The day after I purchased i went back to change frames not to a different style just in a matt black finish. I was told once I placed order i couldn't change frames even though they were exactly the same just a different finish. I accept what I was told and left the store. They told me two weeks its now been two weeks and two days and ive heard nothing ive tried calling the store over 30 times never getting any response. I would drive there but im disabled and every time I have to go to the store I have to park in the multi carpark and have to pay and its a long walk with which I struggle. I think the customer service is terrible and the fact they made me spend extra on a extra pair glasses. My bill came to £940 and I have had no prescription glasses for two weeks.

This is my third and absolute last pair of Meta glasses (I’ve owned two Gen 1s and one Gen 2), and the pattern is undeniable: these are built to break, and Meta genuinely does not care about returning customers.

Both of my Gen 1 pairs died like clockwork the second the warranty expired. When the first pair bricked, customer service was utterly useless. When the second pair followed suit, their "generous" resolution was a 30% discount code—which is a joke, considering they regularly run 25% promos for everyone anyway. Insulting a loyal customer with an extra 5% off just proves they have zero interest in standing behind their product or retaining users.

Fool me twice, shame on me. I still foolishly upgraded to the Gen 2, and the hardware is still a letdown. The battery life is a complete lie. It drains completely an hour or two faster than advertised, even with incredibly light, limited use.

Save your money. Meta is selling disposable tech with awful support to match.

Long story short I have the meta ray bans and after updating them my speakers will work whenever they wanted to, everyday was a hit or miss.I created a warranty claim online and waited their waiting period so they can get verify the proof of purchase, after a week they will send me an email saying to upload a photo(literally that’s what the email said) with no specific instructions I sent pictures of the glasses. They closed that claim without any follow up and having me create a new ticket with proof of purchase, so I did just that but once I reached the part where I’d had to upload the photos I was only limited to one photo so I was able to upload that one part of the receipt, the secondary part I wasn’t able to upload since I had no option to upload a secondary picture. After waiting a few days I contacted Ray Ban online through chat where again I had to upload the proof of purchase so that the representative I was chatting with created another warranty ticket, then they tell me someone will follow up with me in about 2 hours. I waited a few days and nothing so I reached out again via chat and guess what? Yup I had to upload once again the proof or purchase to be told again someone will contact me in 24hrs. A few days go by and nothing so After a dew days I called them directly and I had no update the only thing they said was the rep I was chatting with prior created a new ticket that I had to wait a few more days.I’ve been waiting for 2 and a half weeks and Getting a warranty claim with this company is a hassle they give you the runaround and they stall like there’s no tomorrow.

Seriously regret not reading the bad reviews before buying RayBan sunglasses. Took my £130, plus got back the return of the sunglasses which did not fit correctly. Even though they knew there was a Returns Label system fault, they refused to investigate the system fault, and conveniently refused me a refund, even though the returned sunglasses got delivered back to their Returns Depot. Shocking and shameful. But sadly, Ray-Ban don’t even care about the bad reviews, because they are happy that they are £130 in Credit.

I was about to purchase a pair of customised Wayfairs online. I spent a bit of time choosing the glasses I wanted. Then tried placing order. Fortunately the payment would not go through and I contacted customer service. They just cut the call off. So I checked online to see if this is just another SCAM. Turns out, not a scam company, but might as well be from reading the reviews. I will not be wasting anymore of my time or money with this awful company. Rayban used to be a good products, I guess now that Luxowhatever has a monopoly its going to be an option if shit or shite sunglasses. AVOID AVOID AVOID. SCAM SCAM SCAM.
I see the usual reply from company below. I will not be wasting my time. If you read the reviews of their products, customer service etc, you are obviously better to AVOID AVOID AVOID. Ray Ban falls just short of another SCAM company unfortunately.

1 star because I was annoyed that I had a discount code, but there was never a box to enter it, and then when I hit order they wouldn't honour the discount code.

Wish I had checked this site earlier. Frames sold by them are not original Ray-bans, mine literally fell apart after 2 years. Had R-Bs before from a shop and they lasted me several years.

Not only their glasses break easily but also their customer service is the worst. I called because of a wrong prescription, the person I spoke to gave me the wrong information making me waste my time and delaying the process. Even though the mistake was on their end and I explained to them that I needed these glasses ASAP they didn’t give a damn. They never acknowledged their mistake and they didn’t even try to fix it. It was so frustrating. Thanks God I had a backup with an old prescription that I can use for now.

Better buy other brand than this one. Customer service is no help at all. Fact they will give you free delivery but courier UPS will find a way not to delivered it and cannot give reason why. Drop it to access point, went to pick it up on a saturday but will tell you machine is not working and it will be back on monday. Bought this glasses for the holiday and I am leaving this sunday. So this will be useless. Dont offer only 1 option for delivery specialy for free if this is what will you do, some can pay just not to experience this hassle. Have a good Q.A on your CS agents, are you not reading the feedbacks about them. My bad I didnt go with review before a purchased from your company. The fact that you are well known but this is how your after service.

Apparently I created a custom product so I can't return the sunglasses. This wasn't made clear when I purchased.

Terrible customer service. Waited over 2 months for replacement prescription shades after the glasses camera malfunctioned. Still waiting.. saying they are “ waiting to make a decision” to the retailer who is also just as useless.

RAY BANS CUSTOMER SERVICE IS A JOKE. I am no longer supporting this trash company. They are not customer supportive, they just want your $$$. Try getting a return or a replacement, impossible.
CHANGE THE BUISNESS MODEL. I hope you guys go out of business and get bought up by a more qualified company.

Bought the Ray-Ban Titanium Frank. It retails for over £400 but is an unbelievably cheap and flimsy quality. You could permanently damage these just opening them. They bend extremely easily. The whole frame is far too thin and audibly creaks like it's about to fall apart any second and tipped with the cheapest looking clear plastic. This is £10 worth of sunglasses. Disgusted with the lack of respect towards consumers.

Terrible, returned pair of sunglasses via Royal Mail tracked delivery, have confirmation that it has been delivered. All information for the return included in the returned package, but Ray-Ban will not issue the return as it wasn’t sent via UPS, telling me returns must be done only via UPS, However the policy states they cannot guarantee returns made via other couriers. Understand that sometimes people forget to include return info in the package and they cannot identify return, but it isn’t the case. Terrible customer service and company morale.

Poor poor experience with this company
The glasses went faulty after 9 months
I complained twice to the company and guess what!!
They atomically leave a message on the forum saying contact their customer services department leaving an email address and never get back to you !
Please watch and they will do the same thing to this complaint
Overprices over Shaw poor quality sunglasses. Be ashamed for the prices you charge
One day you may run out vulnerable customers !
Just read the reviews below it’s not rocket science
For a premium multi million pound company selling cheap sunglasses it’s the brand that keeps you alive
I wear these glasses twice or once a year when I go on holiday poor poor quality
Also be aware of what this company owns and bought out other sun glasses companies just google it and you will see what to avoid
Mr Ray Ban would be ashamed of your incompetence
LIKE I SAID ABOVE LOOK AT THEIR RESPONSE BELOW ASKING YOU TO SEND DETAILS TO THEIR EMAIL
ADRESS
I HAVE DONE THIS TWICE AND THEY NEVER RESPOND