JD

We ordered RSVPs, Order of Service, and menus. The watercolour we were sold as a custom design turned out to be a digital print filter, not a hand-painted watercolour as implied on Hannah Marsdens website. When my fiancée specifically requested a hand-painted watercolour of our church for the Order of Service, Hannah later claimed she had never received that request. The emails prove otherwise. We sent the request on 26th May, reattached the images on the same day, and I followed up again on 4th June. Hannah's response on 9th June was that it was "the first time" she had been told.

We were then told a rush order was available for a fee. On her website, that fee is listed at £150. We were charged £195. We paid it. Nothing was rushed. The work took over a week, and when it arrived, it was wrong. We are now 7 days from our wedding with 100 Orders of Service and 50 menus missing, 150 items short of what we paid for.

Throughout this process, Hannah's emails became increasingly unprofessional. She told us she couldn't cope with both of us emailing her. She said she was a one-man band, then later referenced a colleague. She used the pressure of our wedding timeline to justify the rush fee, then didn't deliver on it.

For a business turning over £300k, the customer service and delivery fell well below what any paying couple should expect, especially in the weeks before their wedding. I'd strongly advise any couple to look elsewhere.

We paid £1,300 for an outbound client acquisition system. The contract written by the CEO (Alessandro Tentoni of Rexo Digital Solutions) includes a clear performance guarantee, of a full refund if you don't see sufficient value within a minimum of 30 days, and no automatic renewal.

The KPI that I agreed with their; Joe Ellis was booked calls. After one month, zero calls were booked.

When we raised this, Alessandro (the CEO) confirmed via Slack he would process the refund. Weeks later, nothing arrived. When we chased them, they reversed their position entirely, claiming the refund window had expired and that we owed a further monthly retainer, despite the signed terms above.

The campaign itself was poorly managed. Follow-up replies to interested leads were generic templates that ignored what the prospect had actually written.

We are pursuing the refund, would certainly not recommend.

Very good process for onboarding, and taking your money, direct debits, all that is easy.

But when you actually need them, they're hopeless.

I had been with them for a good 3 years, paying £60 a month - was happy and I felt good, but the two times that I needed them, I got handed to a company called ARAG, the first time, ARAG never replied to me - they then paid me compensation for not replyign to me, the second time, most recently, ARAG tell me after waiting for them for two weeks to get back to me, that I am not covered by superscript, or ARAG for the matter!

Surely superscript know what I am paying them for / what I am covered for.

My item arrived completely bent.

I reached out to them expecting a full refund, however, was only offered £4 for the shipping!

It's not my issue that they chose the wrong shipping company.

Mad customer service!

Annabel has always been loyal, hardworking, and an excellent handywoman for us.

Placed an order a week ago, said I was going to get a tracking number, nothing received.

Have emailed them twice, sent them a WhatsApp - not heard anything!

Sent them my perfect iPhone 12 Pro Max for an offer from them, of £425.

There are no visible scratches on the phone (even took pics of it, before it left) boxed it up, and wrapped it in cellophane, so it wouldn't get damaged.

They had the cheek to reduce my offer "has multiple scratches on the casing (we allow up to 5)" by £85...

Sending my phone now to We Buy Any Phone instead.

Jokers.

Going back to the original laundry app: "I hate ironing", as the service is generally better.

£52 to dry clean a jacket, and a morning suit is mental.

They only collect in the evening too, which is annoying if you're in a rush.

I pay these guys roughly £1,700 a year for my phone services, and I expect them to work!

Emailed my account manager, and customer support that my VOIP app has not been working for two weeks, my business has suffered massive disruption because of this, and I am still waiting for an answer 5 days later!!

Followed up with them twice, but nobody has bothered to get back to me.

Cannot wait to cancel my contract!

Service has been shocking since Babble merged with Vivio.

Do not use them for HARO backlinks, I have to follow-up with them after not hearing from them for 3 months, they then reply with a link about ME, which is absolutely rubbish - and written on MEDIUM which is a NO-Follow link.

The most confusing website to navigate, also the content is written using AI - impossible to read an 1,000 word article that's written by a robot!

Really not what I paid for!

Fast delivery, even better tasting product.

Absolutely hopeless! Delivered my fridge, didn't plug it in, didn't fit the fridge handle, and the fridge is completely wonky!

I have been with these guys from the very start, things were slow to start with - claims etc - however, now I really feel as if they do genuinely care. I have had 2 claims with these guys, and the second was faster than the 1st, il be hanging around!

Excellent team, excellent company - wish the website was easier to navigate.

Started off on the Boost package - good sales pitch, I was told that If no leads were produced, that I could exit straight away etc, and good first discover meeting - I thought that my account manager has soaked in everything that I said, and this company were going to be different!

Week 1 - I find out that they are targeting my competition (which I was warned about by a previous customer).

Week 4 - the targeting was way off, so the account manager clearly hadn't been listening to the hour we spent on the discovery call.

Week 6 - I was moved to another account manager who said they would be able to produce me 4 leads by the month end (3 weeks) this did not happen.

Week 8 - I emailed to cancel - she told me that I was tied into a 6 month contract (going back on their words).

These guys are the same as every other poor leads agency. Seriously poor delivery!

Further-more to this, when I did suggest I was stopping working with them, they asked for payment upfront for the remainder of the period (4 months) - even though they did not deliver any leads!!

They are now threatening legal action...

Originally I was interested in Charlie's pitch, he seemed impressive, so I signed up to the £495 lead service.

30 days after I signed up I had 1 qualified lead in my inbox - I paid for 12, so I was annoyed - rather than apologise, and sort the issue out, they continued as they left.

3 months down the line, I cancel my plan, not seeing much progress, to then still be charged for the month (there were no instructions on cancellations prior to signing up). Charlie offered 1/2 an apology and offered me a further month for free.

I emailed him on the 12th of that month to say that I will not be continuing (from the end of the free month) and they cut me off on the 13th.

Customer service - they are not based in UK, and take days to reply to you.

Excellent service, nice product!

A fantastic service, really quick and great packaging!