* STAY AWAY*...
* STAY AWAY*...
Absolutely appalling company...
Due to online searches I made before taking out the insurance a month or so in I'm sent a letter and email requesting I send certain documents to them proving who I am and my address, otherwise insurance is cancelled.
I email everything in they require. But wait the office that deals with this is closed on a weekend. But I receive an email Saturday informing me that may policy will continue, but due a couple of dates which I was wrong about. Honest mistakes, I will now be charged 106 pounds for the privilege and up my monthly payments, however my policy will not be cancelled.!!
I then receive a letter today saying my insurance is to be cancelled because they have not received the relevant documents. I phone the help line and I'm told it will be cancelled. Even tho I can prove with emails I've sent all they require.
Due to this I take out another insurance plan and pay there admin fee costs. I go to cancel 1st Central as it's better to cancel myself them have them cancel me. And then I'm told my policy is not being cancelled. However if I wish to Cancel I will be charged 160 pound for the privilege.
All I can say is an absolutely disgusting misleading, untrustworthy money grabbing company. I went with them because they were cheap. Just goes to show False economy. I've never been treated so badly. There customer service is terrible putting you on hold for 20 or so minutes. The last agent I spoke to was cocky and rude.
All I can say is at least,
D**k Turpin wore a Mask!!!
STAY AWAY!!!
AND YES 1ST CENTRAL I WILL BE COMPLAINING.
August 5, 2019
Unprompted review