Made a repeat purchase but this time ordered two different sizes for comparison. Easy ordering and prompt delivery. 5 stars for that part. Only 4 for the return process as the offered option of courier service was hugely expensive.
Item easily ordered. In this case, however, the colour did not suit so it was returned to the store. The return process was made seamless and easy by the very helpful manager.
On the occasion parcel mis-directed resulting in a 5 day delay.
July 9, 2023
Reply from Fastway Ireland
Hi Ann
Thank you for leaving you feedback
Apologies for issues with your parcel – I would like to investigate your issue, if you could send this review along with your tracking number to tpsupport@fastway.ie (mailto:tpsupport@fastway.ie)
Had a significant unit fault resulting in no sound from any source on my Sonoro Elite - even though it was less than two years old. From the initial e-mail contact to the return of the repaired unit the whole process was seamless. This included a detailed outline of the safe packing of the unit to free courier costs both ways as well a no charge on the repair. The repaired unit was returned in a reasonable time with full tracking provided. Really please with the level of service provided.
January 18, 2023
Unprompted review
Reply from sonoro.com
Hallo,
We are very pleased to welcome you to the circle of sonoro customers!
Thank you for the full score and for your effort in writing and publishing this review. We see this, among other things, as a recognition of our service to our customers. If you are satisfied with sonoro product and our service, please spread the word. As a German medium-sized company, we are very happy to receive kind words from our customers. Every recommendation helps us to grow, to create jobs and to inspire you with new sustainable products.
We hope you enjoy listening to music with your sonoro ELITE.
Please do not hesitate to contact us if you have any further questions about our product or company. Please do not hesitate to contact us at support@sonoro.com if you have any further questions about our product or company.
........the search is over!! As a petite 4ft 11ins I finally sourced a bag that is complimentary my size and does not feel like a trunk. I am super pleased with my TB Clarkia shopper/tote. Lovely quality leather with functional zip closure and very practical pochette attached. Handle drop and dimensions are perfect for me.
Rating for service. Unfortunately, in this instance I had to return the order as the product differed from a similar previous order. Not a Deporvillage issue but one by the manufacturer.
Thank you for taking the time to share your delivery experience with us. We are delighted to hear this. Your feedback is really appreciated and has been shared with our Team.