Rudylondon

Hi Rudy,
Your detailed review is very thoughtful and we are happy to receive all the feedback. We take pride in giving outstanding service and we’re saddened to see we missed the mark.

We found your order and saw you have been in touch with our Aftersales team in response to your order cancellation request.

We can appreciate that you refuse to go through our standard returns procedure despite the fact that you have accepted our Terms and Conditions of Sale when you have placed your order. We want you to know that all Restock and Abortive charges are legal and acknowledged by consumer parties, this is why Business to Business and Business to Consumer laws are different. We know that this may be frustrating on your end, but we also hope you understand that this is a part of our business process that we cannot easily waive. This is not to focus only on earning but mainly to cover further losses since despatched items can no longer be sold as brand new items.

Nevertheless, we are always looking for ways to improve we will definitely address your review with all our staff. Your detailed review will make us better. Thanks for being such a loyal customer and thanks again for sharing your experience with us.

Hi Rudy,

Thank you for the feedback.

The plate you ordered from us contained a road legal registration mark, and as such we required documentation to prove your entitlement to it. It is a legal requirement for all Registered Number Plate Suppliers to request this information when supplying and retailing number plates. Regardless of whether it is claimed that the order is a 'show plate', if it contains a registration mark, then these documents must be provided.

In this instance, you did not provide this documentation when it was requested from you, and instead opted to cancel your order. In doing so, you incurred our Cancellation Fee, which is clearly indicated in the Terms and Conditions to which you agreed prior to authorising payment. This Cancellation Fee was deducted from the amount refunded to you.

Finally, we would advise against using terms such as 'fraudulent' in relation to our terms and conditions. Not only is this wholly inaccurate, but also a defamatory statement. We would advise caution when making statements such as this on a public forum as it could potentially lead to legal proceedings being made against you in future.

Kind Regards,

Number 1 Plates

Hi Rudylondon,

We are sorry you are not satisfied with tripsta.

Regarding service fees, tripsta makes sure those are totally transparent for customers. We would like to mention that in this case, name correction was possible only same day reservation has been done as our team could correct the ticket. The next day it would not have been possible to proceed with the name correction according to the terms and conditions of the airline you booked.

The tripsta team