Terrible Customer Service
Our first order was fine. No problems. Second box had substitutions that I did not approve or want. I contacted Good Chop and all I got was "Your concern will be forwarded to the appropriate team". $160 for meat I don't want including thawed chicken bites and bacon.
Reply from Good Chop
Hi Purple,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unapproved item substitutions, thawed products upon arrival, and receiving an automated response from customer support, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Good Chop!
Warm regards,
The Good Chop Team