Awful!
I honestly wish my family member had seen the reviews before signing up.
She is going through one of the most difficult periods of her life, completely beyond her control, and simply cannot continue with the course. She explained everything to the company and asked to cancel, especially as she had completed very little of the programme.
Instead of showing even a small amount of compassion, they refused. It feels as though the only thing they care about is taking your money.
At a time when someone is already struggling, they have made the situation so much worse. I am genuinely shocked by the lack of empathy shown and cannot understand how a company can treat people in such difficult circumstances this way.
They say it is their company policy not to do refunds - every company at their own discretion can do refunds!
Reply from OriGym
Thank you for taking the time to share your feedback. We are sorry to hear about the difficult circumstances your family member is experiencing.
To clarify, all enrolments include a 14-day cooling-off period during which a full refund can be requested. As this enrolment took place in March, the request falls outside of that period and has therefore been reviewed in line with the terms agreed at sign-up.
Our team has offered a number of support options, including a payment pause and an extension to the course access period, to help provide additional flexibility during this time. We remain happy to discuss these options further and provide any additional guidance that may be helpful.