Totally let down by this company
This review will, hopefully help my fellow trades people to not make the same mistake that I did purchasing a VIDALUX Coniston Walk-In Bath. The bath is totally not fit for purpose if the purpose is to replace an existing bath. The side panel of the VIDALUX bath is an integral part of the bath and CANNOT be removed. This means, that in the vast majority of cases there is NO access to the plumbing under the bath, nor can the support feet be adjusted for levelling purposes.
None of this is mentioned in the sales description and if you ask “Technical Support” for any help you’re going to be VERY disappointed with the outcome. They told me that “there’s a removable access panel on the end of the bath”. This panel is located at the opposite end to and of the plumbing fixtures and in the vast majority of cases would be inaccessible due to it being up against a wall!
This item is literally only any good if it is being fitted into a bathroom which has not yet had any walls built around it…. And as for any future maintenance… forget it!
So, to my fellow trades people…..avoid this VIDALUX bath or be prepared for a VERY difficult installation with absolutely NO HELP from the manufacturer.
Reply from Vidalux
Hi there,
Thank you for taking the time to share your feedback. We are sorry to hear that you felt let down and found the installation of the Coniston Walk-In Bath challenging.
I have spoken with our technical support team regarding your specific situation, and it appears the difficulties arose because the bath was being fitted into a confined alcove. It is important to note that this is not a standard bath; it is a specialist walk-in bath with a fundamentally different build.
Because of the door mechanism and the need to maintain absolute structural rigidity and a watertight seal, the bath features an integral side panel. This specialized design must be taken into account when planning the plumbing and fitting. Since it is not a normal bath, you may need to take additional precautions with the installation, and accessing the feet for levelling may take a short while longer in a tight alcove space.
While we understand it requires a different approach than a standard tub replacement, please rest assured that there are no issues with the design. We have thousands of happy walk-in bath customers who use this exact model daily without a problem.
We appreciate your feedback and will look into how we can make the installation requirements even clearer for tradespeople in the future. If you need any further assistance, please reach out to our team directly.
Best regards,
The VIDALUX Team