Verizon Connect is the worst service available for tracking your fleet and ELD service. I have personally managed fleets with Several different brands of GPS and telematics and I have to say that the customer service and response times of Verizon connect are the absolute worse in the industry. when something goes wrong and it will be prepared to spend countless hours on the phone explaining what went wrong, then also be prepared to have to repeat it to every customer service agent you speak to because they obviously do not have an organized CRM to keep track of their customers and their issues so every time u call them for the same issue even with a ticket number you should know you will have to explain the entire thing again and again. Every time you get a technician to come to you from them and do an install you have to make sure you take the time to inspect as they are never thorough and never complete the install, you will have to spend time to go out and install your own cameras via the software, if you do more than one install they are liable to mix match the trucks like just happened to us and u think a truck is running when is actually at the yard because they programmed them backwards. Every phone call is excruciatingly painful even when they call you.