We booked a flight with a connection and shortly after KLM moved the first leg to the day before but left the 2nd leg on the original day.

They told us we’d have to pay our own accommodation but could try and claim it back. We submitted a claim over 2 months ago but their website is faulty and keeps saying we haven’t submitted our bank details when we have and have screenshots to prove it.

They’ve now closed our claim and it’s impossible to get through to someone. On the phone you’re just on a never ending queue, the online chat doesn’t work and the WhatsApp we keep getting messages saying someone will be in touch soon but they never do and when you chase it up they just send a new message asking what the problem is.

I doubt we’ll ever get our money and will never fly KLM again! Worst customer service ever!