Hi Daniel,

Thank you for taking the time to share your feedback.

We are sorry to hear that the delay to your order caused inconvenience and made it more difficult to arrange collection while you were away. We understand how frustrating this can be, particularly when plans have been made based on the expected delivery date.

We have reached out to you directly to offer our assistance and would appreciate the opportunity to review your experience further. Please feel free to respond to our message when convenient, and we will be happy to help.

Kind regards,

Tanya
vidaXL Webcare Team