Hello Ross, thank you so much for taking the time to share your experience.

We're delighted to hear that Jan was able to provide knowledgeable and efficient warranty support for your HexClad pans. We'll be sure to pass along your kind words to her, she'll be thrilled to know her dedication and expertise made such a positive impression. Comments like yours mean a great deal to our team as we strive to deliver the best possible support.

If you ever need assistance in the future, please don't hesitate to reach out to us at https://hexclad.com/pages/contact. We're always happy to help.

Thank you for choosing HexClad and for being a valued part of our community.

Kareen - HexClad Support