Horrible customer service
Horrible customer service. I’ve been trying to contact them for a week for a return, absolutely no response. I finally got someone on the phone, he was sending out a return slip, no email no callback. Stuck with an item I don’t want.
July 19, 2026
Unprompted review
Reply from Actbestbike
Dear Gina,
We are truly sorry for the terrible experience you’ve had with our customer service. Not receiving any response for a week, then being told a return slip would be sent only to receive nothing — that is completely unacceptable and deeply frustrating. We sincerely apologize for the lack of follow-through and for leaving you stuck with an item you don’t want. You deserved much better, and we are sorry we let you down. Thank you for sharing your honest feedback.