My Grandmother (80 years old) purchased a Leaf system with a water softener at her house in DeBary, Florida about2 years ago - from a Leaf salesmen. She is on well water and wanted a system that had a warranty that would remove iron from her water. The system she purchased has a 7-year warranty on equipment.

It's been two years - the system has never worked well - now it's ruining my grandmother’s house.

In March of 2026 she started seeing more iron staining in her house than ever before; her clothes were getting ruined and her sinks and bathtub were rust-stained. She asked me to call Leaf on her behalf about 4 months ago because she couldn't get help herself and was worried about drinking the water in her house.

I had to call Leaf weekly to get a response from the company. They sent out six different technicians, none of whom could determine what the problem was. After three months of her showering at my aunt's house and buying bottled water, I asked Leaf to remove the system and refund her money so we can buy her a system that will handle the iron in her well water.

In June, I finally reached the regional manager, Jason. I had to spend 40 minutes on the phone begging Jason to submit the refund request to corporate because he was refusing to send it. After he finally agreed to send the request, I got a call from a different manager named Cody who told me that nothing was wrong with the system so there is no reason for a refund.

Jason yelled at me and swore at me, Cody hung-up on me. I stay calm, I don't yell and I don’t swear at them but getting any help once Leaf has your money is like pulling teeth.

Cody offered to send an expert from Leaf out to the house on June 25, 2026, to test the water going into my grandmother's home. The result is 1.9ppm total iron which is SIX TIMES higher than the EPA recommended level of 0.3ppm. The pH of the treated water is 6.3 which is enough to corrode the copper in the plumbing of her house.

LEAF IS A SCAM.