Thank you for reaching out, and I hear your frustration completely. When you have a credit waiting to be used for your sleep health, logging into a site and seeing a zero balance is incredibly confusing and stressful. I am so sorry for the hassle this has caused you.

I want to be completely upfront and clear up how our system handles these returns: when we processed your full refund as store credit back on December 23rd, 2025, it was issued as a digital gift card sent directly to your email inbox, rather than appearing under your online store profile balance.

Because we want to make sure you can get the right gear hooked up to your BiPAP as soon as possible, I have personally resent that exact gift card to your email address today, July 1st, 2026. It does not expire, so the full balance is ready whenever you are.

Please check your inbox (and your spam folder, just in case it took an unexpected detour) to ensure it arrived. If you don't see it or need any help applying it to your next order, please reach out to our customer service team directly by phone, email, or chat, and we will be happy to assist you right away.