First, the purchase was relatively easy especially after getting my latest Rx. Quick delivery of items. Second, the only drawback was the hose and mask was not quite at all. I even had to purchase a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As someone who already extensively monitors his sleep quality, the one-night sleep study proved to be a welcome addition to my existing routine. The report provided after the study was very comp... See more
Company replied
Ordering was simple and fast. My payment method is on account so no hassles getting order processed. A ship update provided with tracking and updates and arrival was as expected.
Company replied
I didn't have any issue with the ResMed AirFit F30 Full Face CPAP Mask I purchased here. The transaction is quick and the item arrived on time without any issue with the packaging.
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Company details
- #23 of 32 best companies in Medical Supply Store
- #3 of 3 best companies in Local Medical Service
- #10 of 17 best companies in Medical Equipment Manufacturer
- #72 of 93 best companies in Pharmacy
- #3 of 5 best companies in Sleep Clinic
About Sleeplay
Written by the company
Hi, we're Sleeplay.
Your ultimate hub for all things sleep.
At Sleeplay, we connect you to the next generation of sleep experts, products, and innovations, guiding you through every step of your journey towards better sleep. Whether you're new to the world of sleep health or a seasoned pro, our team is dedicated to helping you find the solutions that work best for your unique needs.
Our mission goes beyond just sleep; it's about enhancing your overall well-being. We’re setting a new standard in sleep health, one well-rested person at a time. With our wide range of products, from CPAP machines to comfortable masks, and our expert advice, we aim to transform the way you sleep, so you can wake up feeling refreshed, recharged, and ready to take on the day.
We understand that sleep apnea can turn a peaceful night into a restless struggle, leaving you feeling drained and unfocused. That’s why we’re committed to providing top-tier solutions that improve your sleep quality and, in turn, your life. Sleep isn’t just a luxury; it’s a fundamental pillar of mental health, physical health, and performance.
Surprise! You’re actually a kind and vibrant person. All this time, you were just tired. Imagine waking up each morning feeling like your best self, ready to embrace the day with energy and enthusiasm. At Sleeplay, we believe that’s possible, and we’re here to help you achieve it.
Discover our playground of sleep solutions where better sleep begins. From innovative CPAP technology to personalized customer support, we’re here to ensure you sleep soundly and wake up smiling. Because at Sleeplay, we’re not just about selling products; we’re about creating a community where sleep health is prioritized, and everyone can enjoy the benefits of a good night’s rest.
Our Playground Rules
Written by the company
- Free Shipping Over $99+
- Shop with confidence and save more when you spend $99 or more on our wide range of CPAP products.
- 30-Day Risk Free Trial
- We offer a hassle-free 30-day return policy when you buy any machine from Sleeplay.
- 30-Day Mask Trials
- We understand that a CPAP mask is a key component of CPAP therapy and adherence. That's why we provide a 30-day window to exchange a CPAP mask once per the customer's lifetime.
The Sleeplay Promise
Why you matter to us
We are beyond the business of simply selling products. Our goal is to improve the lives of our customers and achieve the highest levels of patient satisfaction.
We use the latest e-commerce technology to ensure secure and fast online services. We consistently strive to look for innovation in the industry, putting our customers first when looking for solutions that will help improve their quality of life
Contact info
3200 N 29th Ave, 33020, Hollywood, United States
- 844-451-6555
- info@sleeplay.com
- sleeplay.com
Better Sleep Starts Here
4.3
Excellent
745 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent DME provider.
I have had wonderful service over the past year from Sleeplay. I purchased a travel CPAP (on sale it was definitely the best price). They were helpful with answering questions and guiding me through the process, both via email and over the phone. I have continued to use them for the DME required for the unit. Easy to navigate website. Orders arrive promptly. Orders are correct. If they billed insurance I would use them for the DME supplies for my full size unit as well.
June 11, 2026
Reply from Sleeplay
Hi Joseph,
Thank you for the wonderful feedback! Our phone team takes a lot of pride in being there when you need a real voice on the line, so hearing that they were helpful—and that your order arrived quickly—makes our day.
If you ever have questions about your gear or need anything down the road, please don't hesitate to give us a call again. We’re always here to help!
Incompetent agent. Caused a bunch of issues on my payment
I placed my order over the phone with an agent named Precious as my ApplePay previously didn't go through. I specifically asked about the extra charge (the shipping protection insurance) and confirmed that I would be needing it.
Precious completely forgot this big part of my order and once I made the payment she said "oops sorry I forgot to add it" even though it was literally the topic of the whole call. I had to waste a lot of my time cancelling the order and stayed on the call for another 15 minutes all because of this agent's stupidity. It's causing an alert with my bank as I got 2 transactions for over $545 each recorded.
July 18, 2026
Unprompted review
Good product. Thanks
June 11, 2026
Reply from Sleeplay
Hey Guy Edan,
Thanks for taking a moment to leave us a quick review! We're glad to hear you're happy with your order. If you ever need anything else for your setup down the road, we've got your back.
Best regards,
Customer Service Team
Sleeplay
Reply from Sleeplay
Hi Gary,
Finding that exact compatible part you need can feel like a major win! We're so glad we had the SoClean 2 adapter lid ready for you so you can keep your cleaning routine seamless.
Thanks for sharing the love, and don't hesitate to reach out if you need anything else for your setup!
Best regards,
Customer Service Team
Sleeplay
Reply from Sleeplay
Hi Terry,
Fair prices and getting your gear on time—that’s exactly what we aim for every single day. Thanks for leaving us a review and letting us know we hit the mark for you!
Whenever you're ready for your next sleep gear refresh, we'll be right here.
Best regards,
Customer Service Team
Sleeplay
Reply from Sleeplay
Hi Michael,
This is so wonderful to hear—thank you! Timely and helpful support is what we strive for on every single call and email, so knowing our team took good care of you means the world to us.
Reach out anytime you need a hand. We’re always here for you!
Best regards,
Customer Service Team
Sleeplay
Reply from Sleeplay
Hi James,
Thanks so much for leaving us a review! We're super happy to hear you had a great experience with our team. We're always here to support you on your sleep journey whenever you need us!
Best regards,
Customer Service Team
Sleeplay
The Ozlo earbud device does not work…
The Ozlo earbud device does not work consistently, the Ozlo sleep app fails to load 9 times out of 10 on my Samsung phone. I've repeatedly reset to factory default, with unpredictable results; replies from your support "team"seem to be AI-generated--repeating phrases from my emails and offering apologies, but no resolution other than "we are working to resolve your problem"--all while the defective device remains with me, not with an actual technician. My repeated requests for a return/replacement are ignored. I'm unhappy with my Ozlo sleep buds, which have worked properly once out of three tries. The return policy is not remotely as advertised. I would love to return the defective Ozlo for a pair that may actually work.
June 10, 2026
Reply from Sleeplay
Hi there,
Thank you for sharing your feedback. I’m truly sorry to hear about the ongoing app crashes and connection issues you’ve been experiencing with your Ozlo Sleepbuds—that is definitely not the smooth, restful experience we want for you.
I did want to gently clarify that we checked our support logs across our phone and email channels, and we don’t have record of any prior messages or return requests under your name before this review. It sounds like you may have been communicating directly with the manufacturer or another system, but please rest assured—you’ve got a real human on the Sleeplay team now!
Since you're well within your window with us, I want to make this right immediately. The Ozlo Sleepbuds are covered under a 1-year manufacturer warranty. Alternatively, we can offer a one time courtesy store credit for this open item so you can get into a device that actually works for you.
I’ve just sent a direct email to the address on file with options for an exchange or store credit so we can get this resolved for you right away.
Reply from Sleeplay
Hi there,
Thanks for taking the time to drop us a review! Getting your sleep supplies should always be easy and budget-friendly, so we're really glad we could deliver on both for you.
Let us know if you ever need help finding parts or accessories down the line!
Best regards,
Customer Service Team
Sleeplay
Great customer support
Great customer support! Will continue to buy from here for future needs.
June 10, 2026
Reply from Sleeplay
Hi Brian,
Knowing we’ve earned your trust for your future sleep needs is the best feedback we could ask for! Thank you for the review.
We’ll be right here whenever you need your next round of supplies or a quick question answered.
Best regards,
Customer Service Team
Sleeplay
I actually love sleeplay
I actually love sleeplay
They always get things shipped quickly and the poiunt build up is appreciated.
June 10, 2026
Reply from Sleeplay
Hi Emmett,
We love hearing this! Fast shipping and earning rewards on gear you already need is a win-win in our book. Thank you for being such a great part of the Sleeplay family—we truly appreciate you!
Enjoy those rewards points, and reach out anytime you need us!
Best regards,
Customer Service Team
Sleeplay
I contacted Sleeplay 8 months ago and…
I contacted Sleeplay 8 months ago and purchased a new BiPAP headset. It did not work for me as I have O2 hooked to my BiPAP . So I returned it with a full refund offered with a new purchase from their site. Yet when I go to the site it does not show I have a credit to use.
October 13, 2025
Reply from Sleeplay
Thank you for reaching out, and I hear your frustration completely. When you have a credit waiting to be used for your sleep health, logging into a site and seeing a zero balance is incredibly confusing and stressful. I am so sorry for the hassle this has caused you.
I want to be completely upfront and clear up how our system handles these returns: when we processed your full refund as store credit back on December 23rd, 2025, it was issued as a digital gift card sent directly to your email inbox, rather than appearing under your online store profile balance.
Because we want to make sure you can get the right gear hooked up to your BiPAP as soon as possible, I have personally resent that exact gift card to your email address today, July 1st, 2026. It does not expire, so the full balance is ready whenever you are.
Please check your inbox (and your spam folder, just in case it took an unexpected detour) to ensure it arrived. If you don't see it or need any help applying it to your next order, please reach out to our customer service team directly by phone, email, or chat, and we will be happy to assist you right away.
Reply from Sleeplay
Hi Tpine,
Thanks so much for taking the time to leave us a review! Hearing that our team provided knowledgeable support means everything to us. Navigating sleep equipment can feel overwhelming, so we’re always here to make things as clear and easy as possible.
If you ever have questions down the road or need help picking out your next part, don't hesitate to reach out—we've got your back.
Warmly,
Customer Service Team
Sleeplay
Around february this year i needed to…
Around february this year i needed to warranty a cpap machine to them. Reached out to them and after several back and forths got it sent back to be replaced. Took over a month for the warranty to be a approved and for them to make an order for me to get a refurbished machine order was made april 29. Has never been shipped, they have been contacted and they will not respond. over 2 months later no response and no warrantied machine shipped.
April 26, 2026
Unprompted review
Reply from Sleeplay
Hi Dusty,
Thank you for taking the time to speak with me on the phone today. I am so glad we were able to connect directly and get this sorted out for you.
I want to be completely upfront—a two-month delay without a clear answer is absolutely not the experience we want you to have on your sleep journey, and I am incredibly sorry for the frustration and stress this caused. As we discussed, we discovered a technical issue where our update emails were unfortunately getting swallowed up or redirected straight to your spam folder, which left you completely in the dark.
Now that we've spoken and gotten everything aligned, I am personally tracking your replacement machine to ensure it is expedited out of our doors immediately.
We appreciate your patience while we turned this around, and I’m right here if you need anything else at all moving forward.
Cancelled my subscription by phone 6…
Cancelled my subscription by phone 6 months ago. They really did not cancel it and just charged me $49 for another mask I cannot use
June 19, 2026
Unprompted review
Reply from Sleeplay
Hi Kevin,
Thank you for bringing this to my attention. I want to be completely upfront—expecting a subscription to be canceled and then seeing a $49 charge six months later is incredibly frustrating, and I am so sorry for the stress and hassle this has caused you on your sleep journey.
I want to make sure this is fully taken care of for you. I went ahead and looked into your account immediately: your subscription is confirmed to be officially canceled, a return was set up, and a full refund has already been issued for the cushion from your June 19th order. You should see those funds back in your account shortly.
To help us protect our patients, we always aim to send a heads-up email 3 days before any subscription order charges so there are no surprises. I deeply care about getting to the bottom of what went wrong here. I searched our system using the phone number and email address on your account, but I wasn't able to locate any cancellation requests prior to June 19th. If you happened to call us from a different phone number or used an alternate email address, could you please let me know? I want to audit our records completely to ensure our team corrects any oversight on our part.
I’m right here to make sure this is 100% resolved for you. Please let me know if those refund details look correct on your end, or if there is anything else I can do to help.
Couldn’t be more disappointed
Couldn’t be more disappointed. At home test through them said 28 sleep disruptions an hour. Bought a cpap machine through another company and I have less than 0.7 an hour! No need for a machine! Not only is sleeplays communication and customer service terrible, their tests lie to profit off you hopefully buying a machine through them.
May 11, 2026
Unprompted review
Reply from Sleeplay
Hi Meredith,
Thank you for sharing your feedback. I hear your frustration, and I want to address this directly because medical trust and transparency are the foundations of everything we do here at Sleeplay.
I want to completely reassure you that our sleep tests are never altered or manipulated to drive equipment sales. We act strictly as a distributor for the WatchPAT home sleep study device, not the manufacturer, and we have zero influence over how the data is recorded. Furthermore, every single test is sent directly to an independent, board-certified physician who reviews and interprets the raw data with complete clinical independence. We do not affect their medical diagnosis or the outcome in any way.
Your initial report indicated 28 sleep disruptions an hour, which is what qualified you for therapy. Seeing your events drop to less than 0.7 an hour on your new machine is actually incredible news—it means your CPAP machine is working exactly as intended to prevent those 28 obstructions from happening.
Our team wants to make sure you feel completely supported and clear on your data. I am reaching out to your email address directly right now so we can look over your compliance data together and ensure you have total peace of mind moving forward.
I’ve been a subscriber for years
I’ve been a subscriber for years. Never had an issue.
February 9, 2026
GREAT PRODUCT AND GREAT CUSTOMER…
GREAT PRODUCT AND GREAT CUSTOMER SERVICE SUPPORT. THE HEAD BAND AND NASAL PILLOW IS EXCELLENT QUALITY. I HAD TO ASK FOR A FASTER DELIVERY AND CUSTOMER SERVICE DID A GREAT JOB. REALLY HAPPY
May 11, 2026
Very responsive to any questions I had~
Very responsive to any questions I had~
May 1, 2026
Unprompted review
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