I’d give Toni & Guy in Romford zero stars if the option was there. I had my hair cut on 12th June, which was an appointment with an art director so a top hairstylist, well my hair is ineven, my layers are so short and starting at the top of my head, I hate hate hate my cut.
I took the appointment with the art director because they had no one else available and usually I see other stylist that don’t have the price tag attached nor the fancy job titles and have had the best cuts there. I look and feel ridiculous so much so I am avoiding work! I feel depressed with his cut. I went to see a stylist at another hair salon who could not believe my hair is uneven!!!! How does this happen. And she suggested I take photos and share with T&G which I have done, she also suggested that I just wait for the hair to grow out. I’ve been told by T&G I wont get a refund for this ridiculous hair cut which I paid a silly anmount for and suggested I go in to the branch??? Really what for? So the art director and I can have a full on fall out?
Absolutely awful customer service. After 30 years of T&G I will never return