TONI&GUY Reviews 

I have been going to T&G Canary Wharf pretty much since it opened almost 30 years ago. It's always excellent. Lisa has been my stylist for a number of years now and does a fantastic job.

Haircut Did Not Match My Requested Style | Deansgate Manchester

I recently visited your salon and unfortunately left very disappointed with my haircut.

During my consultation, I specifically asked for a tidy-up only, to keep the same style, and even said I didn’t want it to be noticeable that I’d had a haircut. Instead, a significant amount of weight was removed from my hair, my fringe has been cut into leaving visible gaps, and the overall style has been completely changed, making it look much shorter, flatter, and thinner than before.

I appreciate that mistakes can happen and words can get misinterpreted by every individual stylist, but this isn’t the haircut I asked for or expected. I don’t feel the result reflects the standard I’d expect from Toni & Guy.

I been given some Altrincham T&G salon vouchers for my birthday.
I asked to be fitted in for a cut. My hair stylist was Nicole
who did an incredible job. She very kindly did me a lovely boxed bob, very trendy. I left that salon feeling 10years younger. It’s been a long time since I felt this good about a hair cut.
Thank you Nicole. X
Kay Emery

Danielle & her amazing manager & team at Tony & Guy Chancellor Square made the experience for my daughter and myself feel very special. From consultancy through to the end, the level of care and attention we received was an experience that we would be more than happy to recommend onto our family and friends.

I am extremely disappointed with my experience at TONI&GUY Canary Wharf.

I originally had a haircut at the salon and was unhappy with the result. I contacted the salon and returned a short time later to give them the opportunity to correct the issue, specifically with the fringe. Unfortunately, after this correction appointment, I felt the haircut was made worse rather than improved. The fringe was cut into a shape that did not work with my thick hair and resulted in sections sticking out rather than blending as a curtain-style fringe should.

Following this, I contacted the salon to make a formal complaint and was invited back for a further appointment so the team could assess the situation and discuss a solution.

Before attending this appointment, I called the salon to explain that I would be approximately 5 minutes late due to traffic. I was told there was a 10-minute grace period, so I was surprised that my arrival time later became a focus of the discussion.

When I arrived, I did not feel welcomed or reassured. The manager did not introduce herself or acknowledge that she was aware I was returning following a complaint and correction request. Given the circumstances, I expected a more understanding and professional approach.

During the consultation, I explained the issues I was experiencing, particularly with the fringe and the way the haircut was sitting. However, I felt my concerns were repeatedly dismissed rather than properly assessed. I was trying to explain what was wrong and find a solution, but the conversation became focused on explaining why there was not a problem.

At that point, I no longer felt confident that my concerns were being listened to or that a suitable resolution would be found, so I decided to leave.

I was also disappointed with the follow-up response from Client Care, which contained factual inaccuracies about my appointment history and did not reflect the experience I had.

I understand that hair can be subjective, but when a client returns multiple times to resolve an issue, they should feel heard and supported. Unfortunately, that was not my experience, and I would not return to this salon.

I had an extremely disappointing experience at Toni & Guy today. I booked a simple blow-dry, but the service was anything but professional.
The stylist repeatedly got my hair tangled in the brush and spent several minutes pulling on it instead of handling it properly. This happened multiple times, and large amounts of my hair were pulled out in the process. It was incredibly painful and distressing.
To make matters worse, I was left with a visible bald spot on one side of my head. I have never experienced anything like this at a salon before, and it is completely unacceptable.
I expected a professional blow-dry, but instead I left with damaged hair, pain, and a terrible overall experience. I would not recommend this salon based on my experience.

I enjoy going to Toni and Guy and Heather who blow dried my hair did it amazingly giving me a good impression of the salon.

Ordered products online and they sent products from a faulty batch. When I contacted them they refused to help. Then they said they would send a replacement product in the end after I complained, but they sent a completely different product. Very poor service, I will not order from Toni & Guy again and wouldn’t visit one of their salons either. What used to be a name that you could trust, has now like many others become a company that cares only about their profits and not their customers.

Lily - Maidenhead

Wonderful greeting on entering the salon offered a drinks menu the girls at the front desk are fabulous also.

Lily who was recommended to me when I called up to book the appointment to cut long hair into a bob haircut.
Lilly took time with me on the appointment - no rush, explained what she was doing all through the appointment.
I was going from long hair to a short bob
Lily talked me through the process as she went - did different lenghts so I could be sure I was making the right decision
amazing customer care - so much so I have left my hairdresser of 20 years to now begin my hair journey with Lily at the Maidenhead branch.
The haircut was the best I have had in years!

Thank you to Lily and the staff

I can't recommend Katie at Toni & Guy highly enough. She is an incredibly talented stylist whose expertise in colouring and styling is second to none. Her wealth of experience shines through in everything she does, and she has an amazing eye for what will suit you while still listening carefully to what you want.

From the moment you arrive, Katie provides a truly premium experience. She is professional, friendly, and genuinely cares about her clients, making you feel relaxed, valued, and completely confident in her hands. Her attention to detail and commitment to delivering exceptional results are outstanding.

I'm absolutely delighted with my hair every time I visit. If you're looking for a stylist who combines incredible technical skill with outstanding customer care, Katie is the one to see. Five stars without hesitation!

I am ab Australian-Indian and moved to Hyderabad. I never leave a review unless its life changing in good or bad way. Unfortunately this time it was horrendous, I went into depression and anxiety with what happened to me. It has taken me a long time to write a review. I went to this salon Toni & Guy Goekidoddy Financial District. The owner/ manager gave me a great price for hair botox (12k) for my a bot longer than medium hair length. I should have stopped there. It was too good to be true. The treatment started. The guys were very rough. Some pulling is a given , but these guys were pulling crazy while ironing and brushing with a metal roller brush which was odd. Then in between I turned around and looked at the groynd. The whole place was full of hair - my hair. It looked crazy!! My head was spinning in disbelief. They gave me water and before I knew it, they swelt the whole thing. Sana the manager says it is expected to lose hair. I have done hair botox twice every year since 2022. I know when it is wrong. I suspect that they use expired products and the team is not trained. My beautiful long hair was ruined that day. Became a rats tail. I was dizzy with despair and like an idiot paid them too, I wasn’t in the tight frame of mind to argue. My bp went low. The woman Sana is rotten and will go to hell.

My Fluid metal styler limited edition hairstraigners say "5 year guarantee" which you would expect good but it didn't reach your customers expections because theyve lasted 2 and a half years which you would expect good but not if the product advertised says 5 year guarantee which is false advertisement i plugged them in to heat up i put it on 170° normally takes 30 secs to warm up 5 minutes there the tiniest bit warm there that cold i can wrap my hand in them and not get burnt. I would be nice to have a replacement as your product is falsely advertised to its consumer but that wont happen not cheap either for me to buy as retail goes for £100

I wrote to TONİ&GUY to formally raise a complaint regarding an appointment at Toni&Guy in Vienna on 27 June, and to request that the matter be addressed appropriately. With NO ANSWER!!!

I had a “wash and blow-dry” reservation scheduled for 14:00. Partway through the service, the salon experienced a power outage, and I was informed that the facility had no backup generator in place. Andy, the stylist attending to me, offered to accompany me to a nearby salon in order to complete the service he had begun. However, he was instructed by his manager not to do so. I would like to formally note that Andy’s conduct throughout this situation was highly professional, and his willingness to ensure my service was properly completed reflects well on him personally, despite being prevented from following through.

As a direct consequence of the outage, I was required to leave the salon with my hair only partially dried and to walk to an alternative salon in 40°C heat. During this time, the portion of my hair that had already been dried became wet again due to perspiration. At our request, the manager of Toni&Guy contacted the alternative salon to arrange for the service to be completed. However, upon arrival, the alternative salon only dried my hair, without any styling, and charged a separate fee for this limited service.

As a result, I was charged twice for what should have been a single, complete service — once by Toni&Guy for a service that was not fulfilled, and again by the alternative salon for a partial service rendered under inconvenient and uncomfortable circumstances. Given that Toni&Guy was unable to deliver the service I had booked and paid for, I would like to formally request a full refund of the amount charged for the original appointment.

I look forward to a resolution of this matter.

Toni&guy is completely fraud service which implemented by Sam Paul. Instagram @sampaul222
Plz don’t go they are thickly telling to you we have the stylist and specialist but they are very drinker they don’t basic knowledge you can ask certificate they never show to you. They think people will trust them of they charge higher. Simple not worth for money.

Unfortunately I had to change my review, at my last appointment in December 2025 I was changed more as by the look of it my hairdresser added something for herself, it wasn’t much but this is not the point, the point is that it should be my decision if I would like to add something extra even before holidays or I should been asked if that’s ok and on reflection I think it wasn’t the first time, so I never returned

I’d give Toni & Guy in Romford zero stars if the option was there. I had my hair cut on 12th June, which was an appointment with an art director so a top hairstylist, well my hair is ineven, my layers are so short and starting at the top of my head, I hate hate hate my cut.
I took the appointment with the art director because they had no one else available and usually I see other stylist that don’t have the price tag attached nor the fancy job titles and have had the best cuts there. I look and feel ridiculous so much so I am avoiding work! I feel depressed with his cut. I went to see a stylist at another hair salon who could not believe my hair is uneven!!!! How does this happen. And she suggested I take photos and share with T&G which I have done, she also suggested that I just wait for the hair to grow out. I’ve been told by T&G I wont get a refund for this ridiculous hair cut which I paid a silly anmount for and suggested I go in to the branch??? Really what for? So the art director and I can have a full on fall out?
Absolutely awful customer service. After 30 years of T&G I will never return

TONY AND GUY WILMSLOW. AVOID. AVOID. AVOID.

Shockingly bad haircut by TAYLOR.

Tony and guy client care were called. The never called me back.

I’m devastated at my haircut and will need to go to another salon for them to rectify this disaster that I’m sporting. Wish I could upload photos

Edit…to see this horrid haircut please look on google reviews I have uploaded a photo there

Further edit….Tony and guy customer service email a lovely email asking me to go to another branch of T&G in another town ten miles away to have my hair “fixed”

Hard NO.

I will go to a salon local to me to rectify this mess I have on my head.

Wonderful experience at T&G in Guilford.
Excellent service, lovely atmosphere, and a brilliant haircut. Always happy with the results !

Absolutely excellent service, really kind staff especially Robyn who did my hair today, would definitely go back, they knew what would look best and was really kind and respectful, thank you so much!

Bought purple toner. May as well use water…
Highly disappointed on result of toning my blonde hair. As no result. Other brands I’ve had instant results and more affordable.

For the price paid and results I’ve received. I will not be recommending this hair product.