Hi,

The numbers we sell are always brand new numbers. Sometimes in rare scenarios it could happen that a number shows as already registered. This happens due to the fact that telecom operators recycle numbers. We only sell numbers from our own supply to guarantee the absolute best possible quality to our users and that the numbers are brand new.

In this case you can simply contact us via the live chat and we will make sure to refund you for the number!

We do not work with 3rd party suppliers unlike other services to prevent this and deliver the best quality possible.

Kind regards,
JuicySMS :)