Dear Ellis,

thank you for your message, and please accept our sincere apologies for the delay.

We shipped your parcel shortly after your order was placed. Unfortunately, for reasons unknown, the package was returned to us. We understand how inconvenient and frustrating this must be, especially after waiting nearly three weeks, and we are very sorry for the inconvenience caused.

We would be happy to either:

1. **resend your parcel immediately**, or
2. **issue you a full refund**

Please let us know which option you would prefer, and we will take care of it as quickly as possible.

Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.

Kind regards,
Your Team Zoot