I scheduled a house cleaning 2 weeks in advance, on the day of the cleaning I had the pro cancel on me 20 minutes prior to the appointment. I called customer services 3 times, first time the representative just cancelled the appointment, did not refund. Second time, representative disconnected when placing me on hold and the third time i finally getting someone that was process my refund. i was in the phone for about 45 minutes. They offer $10 credit, but honestly it is not the money was not giving enough notice to book another professional / company. This is a lack of respect for my time and lack of professionalism on the pro's part. Handy has no back up pros - I will never again try to use their services. The pro's name is Rachid Z on the Houston Area, avoid him if you book something.