I’m genuinely disappointed.
I’m genuinely disappointed.
I love the product itself, but the customer support completely ruined the experience and made sure I won’t be ordering again.
I made a mistake with the delivery address (auto-filled from my card) and contacted support as soon as I realised it. Instead of any real help, I received a polite-but-cold reply saying they can’t change anything, that it’s not their responsibility, and that if the parcel is returned, the shipping costs will be deducted from my refund.
So basically: no solution, no attempt to help, no ownership — just a reminder that I might lose both the product and part of my money. Wrapped in emojis and “have a lovely day”.
What’s most frustrating is that contacting support actually made things worse. I would have been better off staying silent and just hoping for the best. That’s a terrible sign for customer experience.
Mistakes happen. Good brands help you fix them. This one clearly doesn’t.
Great product. Very poor service. I won’t be buying again.
Reply from aim'n
Hi Alice,
Thank you for sharing your feedback. We sincerely apologize that your experience with us did not meet your expectations.
While we generally cannot change addresses on confirmed orders, we overlooked that your order was a Budbee Home delivery. We truly regret that we didn't catch this in time and we have also apologized for this mistake in our previous correspondence with you.
Please note that if a parcel is returned to us due to an incorrect address, we always issue an immediate refund for the products.
Our goal is always to treat our customers with genuine kindness and a solution-oriented mindset. We fully understand that mistakes can happen when placing an order. In some cases, there are limited solutions available, which may result in the package being returned to us instead.
We wish you a pleasant day, The aim'n crew