Dear Alex Stevenson,

Thank you for leaving us a review. We're truly sorry to learn about your disappointing experience and the impression it has left of our company. We understand how crucial it is to have a positive and supportive experience when planning your travels, and it must be disheartening to feel otherwise.

Your feedback is very important, and we will ensure it is communicated to the relevant teams to help us improve our service. Please email us at appsupport@agoda.com with the following details so we can locate your booking on our system:

1. Agoda Booking ID

2. Lead guest name

3. Email address

4. Summary of inquiry

Your experience is important to us, and we are committed to making things right. Thank you for bringing this to our attention, and we hope to regain your trust.

Sincerely,
Pau