Don’t order anything from Debenhams!!
My order arrived on time, but was not what I wanted so I sent it back and asked for my money back. I’m still waiting for a full refund almost 2 months (and many many unanswered emails) later!
Reply from Debenhams
Hi Karen
Thank you for taking the time to leave a review of your recent experience. We appreciate all feedback to help improve our service.
I am sorry to hear that your order hasn't arrived on time. We do aim to dispatch and deliver all orders within their chosen delivery timeframe however delays may occur in transit which we are unable to predict.
In regards to your return, thank you for raising this issue with our team. Our customer service team is currently handling an unusually high volume of enquiries, which means response times are unfortunately longer than usual. Please rest assured that we are doing everything we can to get back to everyone as quickly as possible.
Thank you for your patience
Regards,
Bethani