We were bought a fountain as a moving in present, on connecting it up the fountain leaked internally - phoned up and told to return it - this was done at OUR expense (told we would get this back if a fault with the product - we are STILL out of pocket for this:-( ).Then sent back to us STILL leaking, we were told they had tested it and found no leak, think they must have tested it by just filling it and not running it which we had told them was when it leaked. Sent a replacement fountain which leaked worse than the first! At this point we were told it was the last in stock, money was at least refunded, but we have no fountain and are still out of pocket for returning it.