★☆☆☆☆Not recommended
★☆☆☆☆ – Very Disappointed
I was very disappointed with my experience purchasing the ZenChic Bra. The first bra did not fit properly, so I contacted customer service. Instead of offering a refund, they sent me a second bra. Unfortunately, the second bra fit just as poorly. It rides up, doesn't stay in place, and is not comfortable to wear.
Customer service told me that the bras are not made to fit every individual body, so they may not fit everyone. If that is the case, I believe customers should be given a fair return policy.
After I received the replacement, the only resolution I was offered was a 30% discount. I was also told that if I wanted to return the original bra, I would have to pay the return shipping myself. I do not believe customers should have to pay additional money to return a product that does not perform as advertised.
Overall, this purchase was a waste of money. I would not recommend this product based on both the poor fit and the company's return policy.