Youi Reviews 

Saved nearly $1000 changing and updating our car insurances to YOUI WOW.
Remember to review your insurance when it is due as you could have $$$
The staff and customer service was great!

Very considerate and knowledgeable customer service officer.

Claims Advisor Locky made me feel at ease from the beginning and was patient and thoughtful and I didnt feel rushed with my claim. Locky made sure to let me know how long the process would take and was very thorough at each step and it honestly took the feeling of stress away. What a relief to hang up the phone and know that everything was taken care of, awesome experience!

Steve was clear with the process and a pleasure to deal with. The panel shop got me in straight away the next morning,I was able to leave the car with them. It’s was assessed and approved by Thursday.So to be honest it was a smooth process from the start which was helpful in a stressful situation,thank you.

Great service and very caring and friendly at a stressful time after an accident. I would highly recommend this company.

The customer service received from Chris was absolutely excellent. While I understand Chris could only offer what was within company guidelines with regards to pricing what is always extremely disappointing with Youi is they will only offer competitive pricing when the insured is of extremely low or negligeable risk. As soon as ANY risk is involved like a younger driver the policy goes through the roof like $1400 dollars when compared to $800 with the NRMA. So my conclusion, and yes I do have some Youi policies for motorcycles that sit 99% in my shed is that Youi skim the market for extremely low risk clients and otherwise charge through the roof.

I had an accident on a Sunday and by Friday everything was organised. Very efficient so far.

Attention to detail, information readily available and explanation of requested details.

Helpful and pleasant
But quote was $1000 dearer than all competitors

The cost was much lower than other car insurance companies and there wasn’t the usual pressure sales tactics one would expect. The process was simple and i saved money so i will definitely use Youi again.

They kept me in the loop all the way through my horrific experience that I endured. All the staff that I spoke to went out of their way to help me.

Steve was amazing to deal with very personable and cared about providing great service, a great product and meeting my needs.

Wouldn’t offer agreed value so no point continuing. Pass!

Excellent prompt service with a GREAT saving.
The phone contact was fabulous, on the ball, witty and entertaining.

Most importantly Youi saved me a lot of money with added benefits my other insurers had failed to deliver. Very happy I made the switch.

Just had a lovely phone call with Youi member. Shout out to Anthony he created a great car insurance plan for me that suited my needs and had a fun chat along the way. Very refreshing to have a chat with someone who was so friendly and kind.

Enola, was extremely helpful and knowledgeable. Made making my claim very easy.

Youi locked me in for two years using aggressive telesales tactics and their automated renewal system. They use manipulative and emotional language from the moment they call you to provide a quote, to the moment you call them to cancel your service (it is within your rights as an Australian consumer to cancel insurance within 10 business days after an agreement document has been signed or received, or in my case, the premium has been debited from my account).

I get that the business of insurance is anything but simple, but Youi certainly adds another layer of complexity that is at best, unnecessary, and at worst, coercive.

You can’t get a quote without chatting for an hour, and you can’t cancel your service without being berated for wishing to opt out of their automated renewal system. You definitely get to speak to a real human with Youi - one who gets to have an opinion about what a snowflake you are to complain about their automated renewal system.

Thanks for the personalised level of coercion but I’ll take a bot any day before I need to speak to a customer service representative from Youi again.

I started with Youi over a year ago and had a pleasant signing up experience. Earlier this year I was in an not at fault accident that required my car to be fixed over the course of a week. Youi provided me with a vehicle and a great experience to boot, all through that terrible event. I would say with confidence they went above and beyond in their customer service and I genuinely felt I was being taken care of.

Today I renewed my policy for another year and wanted to give a shout out to Corey from their Gold Coast location. Corey, I hope you either see this or it trickles down to you somehow but thank you so much. I had a look at the reviews of your competitors and I understand where you are coming from. I wish you and the team at Youi all the best.

Personable, helpful staff [Ethan] excellent saving on similar previous product [$1100] speedy results and thinking seriously about transfer of our products [House Contents] in the future.