Suncorp Group Reviews 

Absolutely awful car insurance experience!!! Was in an accident and my car was taken in for repairs. Was told I’d be contacted within 24 hours.. nothing. Was unable to get a hire car as I’m under 21 and the hire car company Suncorp goes through doesn’t give under 21’s cars. Then they had my car for A MONTH with no updates (when I called they said they’d call back and never did) then FINALLY told me they were going to declare it a write off. They asked if I needed anything out of the car and I said I wanted all of my items. I was told they’d be sent to me via mail. I waited and waited and nothing came of it. I followed it up and got told I’d be sent an update via email. Got sent a contact number for a storage unit. This wasn’t the right phone number and the storage unit listed doesn’t even exist. Then I called them AGAIN. They said to call them back on a weekday. So I called AGAIN. Then told the car was sold and they don’t know where my items were and that they’d emailed someone and to wait for a response. 3 WEEKS LATER.. NOTHING!!! So today I called AGAIN. Told they still don’t know but can reimburse me for my things BUT I have to provide receipts to get a refund. This is unacceptable and should never have happened. The fact that I’ve had to chase everything up myself is insane. WOULD NEVER RECOMMEND!!!

This company is never trusted and all the customer representatives are trained to lie, mischief and horribly dangerous, if you go for car insurance with them. I regret I joined them. They don't have anything about Australian values. I strongly recommend people who are still with them, to leave, before they horribly let you down.

I am shocked and disappointed by sudden$500 increase in my car insurance premiums,especially since I’ve never filed a claim.Customer service representative unbothered by my frustration didn’t offer any alternative .I wish I can give them0 star.😌😌

I gave Suncorp Insurance a call about my home and contents renewal as it has increased by just over $1000 to more than $3700 for the year this is with no accidental damage Included and increased excess.
After being with them for over 13 years they could only drop $200 off the price.
I have shopped around and got comparative cover with accidental damage for roughly $1000 less so loyalty means nothing to a company who made over 260 million dollars net profit after tax in the first half of the 25/26 year.
Shop around if you can as you will definitely get a better price elsewhere.

I would like to sincerely thank Scott for the outstanding service he provided throughout my insurance claim.
From the very beginning, Scott was professional, knowledgeable, and genuinely caring. He guided me through every step of the process with patience, kept me informed, and always took the time to explain things clearly. His calm manner and attention to detail made what could have been a very stressful experience much easier.
Scott consistently demonstrated excellent customer service, integrity, and compassion. I always felt that my concerns were heard and that he was committed to achieving a fair outcome. Thanks to his support and guidance, my claim was handled smoothly and efficiently.
Suncorp is fortunate to have a manager of Scott's calibre. He is a credit to the company, and I would not hesitate to recommend Suncorp based on the exceptional service I received from him.
Thank you, Scott, for making such a positive difference.

I have been a long-term Suncorp customer and have purchased multiple landlord insurance policies with Suncorp over many years. I have always paid my premiums and rarely made claims. However, after recently making claims and experiencing how Suncorp handled them, I am extremely disappointed and have completely lost confidence in this product.

The first issue I experienced involved a shower leak at my property. The tenant did not notify me or my property manager about the issue. Instead, the tenant attempted to repair it without my knowledge or approval, which resulted in further damage. I had no opportunity to identify the problem early or arrange a proper repair.

Despite this, Suncorp advised that the damage was excluded under the policy and declined the claim. This was extremely frustrating because this is exactly the type of unexpected situation landlords purchase insurance to protect against. If a tenant’s actions result in damage becoming worse without the landlord even knowing, it is very disappointing to find that the insurance does not provide support.

The second issue involved a tenant who stopped paying rent and left the property during a fixed-term lease. My property manager acted quickly to find a replacement tenant and minimise the loss. However, because the rental loss period was less than four weeks, Suncorp advised that the rent loss was not covered.

I was extremely surprised by this limitation. As a landlord, rental loss after a tenant leaves is one of the main reasons for purchasing landlord insurance. If a professional property manager does their job well and reduces the loss period, it should not result in the landlord receiving no support at all.

I was also advised that rubbish left behind by the tenant and cleaning costs were not covered. These costs can be significant, and the landlord bond is often not enough to fully cover rubbish removal, professional cleaning and restoring the property.

After paying thousands of dollars in annual premiums, I have to ask: what exactly am I paying for?

What concerns me the most is that these important limitations are not clearly highlighted when customers purchase the policy. These are not minor details — they directly affect whether a landlord receives any benefit when something goes wrong.

Instead, customers are expected to find these restrictions buried inside lengthy PDF documents and Product Disclosure Statements. Suncorp’s response was that “the information is in the PDS” and customers should read it themselves. However, important exclusions and limitations should be clearly presented at the point of purchase so customers can make an informed decision about whether the product is suitable for them.

I also recently tried to cancel another Suncorp insurance policy shortly after discovering these issues, just a few days after the cooling-off period ended. I was disappointed that Suncorp still charged a significant amount of premium and treated this as simply the customer’s responsibility.

In my view, if a product contains important limitations that are not clearly communicated upfront, the responsibility should not simply be pushed back onto the customer. Customers deserve transparency and clear information before committing to an insurance product.

After many years as a loyal Suncorp customer, I no longer trust Suncorp Landlord Insurance and will be moving my policies elsewhere.

Based on my personal experience, I would not recommend Suncorp Landlord Insurance to other landlords.

And to top off all the bad experiences, when renewal time comes I get a flood of emails for each policy. I pay them, then I get text message reminders, then more emails. The emails and SMS messages do not identify which property is insured.
What has happened in the past from dealing with the idiots who put this system together is that I end up paying some policies two or even three times, and others not at all.
Stop sending reminders after policies have already been paid.
This is total chaos for anyone who has more than a handful of policies.

Suncorp USED to be excellent, now its just incompetence. I suspect they are now using OS call centres and haven't a clue what they are doing. I have several policies and had to make a claim, after going through the claim process only to find they had registered the claim against the wrong policy. I called back to be told that I would have to wait until the next day and someone would call me back who could change it. After waiting they called to say they could only cancel the claim and do another one. I have been through the process twice and provided details and added an authorised persons details only to get a call again later to go through the process again and be told that there was no one listed as authorised except for myself, would I like to add someone. 3x times Suncorp, 3 times now! how many times do we have to do this - incompetent people or processes.

Clients for 25 years with homes and car insurance. Rang to enquire why we had not received our home renewal policy. i was told they did not receive the payment in the time frame, so they returned the payment.
I did not loose my cool, I asked where was their Customer Service and surely they could have made a phone call. .
This was not picked up as my husband was ill in hospital and ended up staying 5 weeks.
The lady was very keen to give me a fresh quote. our last payment was $3500, the new verbal quote was $9500 and she expected me to accept it. I told her that I was walking.
When the email arrived it was the quote was $15,500. A very disappointing outcome after 25 years of loyalty.

An absolute hostage situation. I tried to make two changes on my policy and it took hours and attempts over three days. Suncorp phone number leads to a labyrinth of options and then it hangs up on me when it says it can all be done online. The online chat takes hours... you write something and they ask you 20 minutes later if you are still there without giving an answer of any kind. After going through the process of cancelling one policy three separate times, I received an email from Suncorp demanding that I call them and then another email with a complete script of my last attempt to cancel the policy as if trying to debunk my cancellation? WTF? Long time Suncorp Insurance customer here that will be dropping them completely now.

Shocking bank, called 5 times for a simple monthly statement said would be generated overnight on Tuesday, fifth call today on Friday nothing available.

Drama. Stay away. Do not buy. Trouble when you go to claim. I have held a lifetime old for new car insurance policy with suncorp for 12 years. The car was 18 months old when i insured it with them. I rang for a basic quote and instead was offered this policy. The only requirements they said was the car must be under 2 years old and bought from a car yard. Which it was that eligible.
The car is now a right off hail damage. They are denying the claim. It was written off in october and its now july. 9 mths later still arguing with them. They are denying it On the grounds that i was not the first registered owner. I was only told that The car had to be under 2 years old at the time and bought from a car yard. This was never mentioned to me until now.
I have rang them every single year for 12 years without fail as soon as my policy arrives in the mail before i pay it to check i am covered. They always say yes on the phone we will buy you a new car if it is written off or stolen.
I have requested all the recordings for 12 years even given them the months to check where i have rang in. Afca is investigating how they have mislead me and sold me a policy for 12 years where i pay extra to have it but they are refusing to honour it. Their own operators tell me i am covered.
They will not release the recordings i have requested. They keep saying i did not call in. Yet they have sent afca the recordings of all my policy changes i made such as an address change or taking a driver of my policy. I do have one recoding where their operator states we will buy you a new car if your car is ever written of or stolen. I am not letting this go. I have taken this to afca and the privacy commissioner to get my recordings of their operators confirming that i am covered. The evidence of misleading conduct I know i ring in every single year without fail to check and they have sold me a product under false advertising. They should honour what they have consistently promised me and not hide recordings of evidence. Its disgraceful to think they can do this and hide recordings. You might see me on a current affair soon. Lol

I had been a Suncorp home insurance customer for two years, during which my premium increased by more than 120%. I wasn't expecting them to necessarily match competitors, but I did expect a clear explanation of why my premium had increased so significantly.

Over several weeks, I repeatedly asked policy-specific questions and requested information that would help me make an informed decision before my renewal date. Suncorp advised they would conduct a "policy health check" to review my cover and explore my options, but I never received an update. Instead, I had to follow up myself just two days before my policy was due to renew, only to receive more generic responses that still didn't answer my questions.

By the time Suncorp finally provided the personalised explanation I had been asking for, my renewal date had already passed and I had already arranged cover with another insurer. Ironically, it was only after I advised that I was cancelling my policy that I received prompt, detailed responses and had a complaint lodged on my behalf.

My frustration isn't just with the premium increase, it's with the customer service. If the level of attention I received after cancelling had been provided when I first asked for help, I may have been able to make a properly informed decision before my renewal date. Instead, the response came too late.

It has now been six weeks since I first contacted Suncorp and nearly a week since I requested cancellation of my policy, yet I still haven't received confirmation that my cancellation has been processed. Overall, the experience has left me with very little confidence in Suncorp's customer service.

We made a claim after a storm damaged our roof. We found Suncorp easy to deal with. In the end we received a payout and paid our own tradie to fix the roof with the strongest material we could buy. It was more cost effective than using the roof repairer contracted by Suncorp. This has been our only claim and it went really well. Their insurance premiums are cheaper than YOUI and so many others. I spent a whole day ringing around and comparing Insurance companies and Suncorp was the best.

The staff member at Cannon Hill, who handled my enquiry,was rude,
cranky and arrogant. She came across as a bully.
Very rude and unhelodul

Joined Suncorp Insurance in end of May 2024 for both vehicle insurance and home insurance. Now after only 2 years, it is proposing to increase my premiums by 40% and 70% (compared with premiums for last year) for the upcoming renewals in end of May 2026. I have good insurance history, with Suncorp Insurance and all my previous insurance providers, for more than 30 years. My last vehicle insurance claim was in the 2000s - total loss due to sudden torrential rain and flash flood on the street where I had parked my vehicle, and that was all. I have never claimed on home insurance. Even after the vehicle total loss, I had never had my premiums raised by that much, as Suncorp is going to, for many, many years.
Only after having been with Suncorp Insurance for 2 years, I am already being treated as a customer being too loyal, and I am being robbed. Even worse, Suncorp Insurancr is so arrogant that it has not responded to my email complaint/protest about their greed. It is businesses like Suncorp Insurance that cause the inflation problem in Australia and the resultant non-stop interest rates rises by the Reserve Bank, that in turn cause so much pain to all Australians!

1 star is too high a rating for this insurance company

I had to claim because some gentleman decided my car window was the perfect place to take out his frustrations and it’s taken 4 months to completely fix. Sounds bad but stick with me, it wasn’t their fault, it’s because I live in a pit hole of “city”. Every single person I’ve spoken to from Suncorp team was amazing. Customer service 1000000 out of 10. Mind you, I’ve never made a claim in my life. My car is now sorted and I’m pretty sad I won’t make my fortnightly call to extend my hire car. I’m so glad I got the team that I did.

WARNING ⚠️ ⚠️ ⚠️:
THIS BANK IS ONE OF THE WORSE BANKS IN AUSTRALIA. THEY WILL CLAIM ANYTHING TO BLOCK YOUR FUNDS AND SEIZE IT. VERY SOON THEY WILL GO BANK CORRUPT SIMPLY BECAUSE THEY ARE CORRUPT.
SHAME ON YOU AUSS GOVERNMENT WHO IS ALLOWING SUCH PRACTICES IN 2026 .
EPSTAIN WAS APPARENTLY NOT ALONE .

I've been a customer of Suncorp insurance for over 20 years now. I had a medical emergency and police had to break in through my front door. Having an unsafe front door was a big stress for me being a 73 yr old pensioner living alone. It was the expense also that stressed me. Fortunately Suncorp accepted my claim. It's no secret that it is very hard in today's world to find qualified tradesmen but Suncorp worked consistently hard to get my door replaced and timber work completed as soon as possible. I had 2 very caring and supportive Suncorp staff who kept me informed. I want to extend my great appreciation to them - Lidia (ladies first) & Steve. OK people say that Suncorp insurance is expensive but trust me I've learnt a lot in my lifetime ie PRICE IS WHAT YOU PAY, VALUE IS WHAT YOU GET. Meryl Carney