Yoojo Reviews 

Best and really amazing

⚠️ Very disappointing experience with Yojoo

My friend’s account was banned several years ago. When he contacted Yojoo later, he was told by email that his data had been removed.

However, a few years later, when he tried to create a new website using another account, the system still showed his Social Security number as already being used.

This makes us question whether the data was actually deleted as they previously claimed.

The customer support experience has also been extremely frustrating. Almost every day, he receives another email asking him to do something different, and it seems that a different person answers each time. There is no clear or consistent explanation, and the issue keeps going back and forth.

We simply want a clear explanation of what data is still stored, why it is still being detected, and what needs to be done to resolve the situation.

Very disappointing experience with the way this has been handled.

I completed work in good faith on Yoojo, but the platform is currently withholding my earned money and completely ignoring support channels.

My official identity and legal work authorization documents for Spain were submitted for manual verification. Because the automated system failed to process valid official documentation, I opened support ticket #509173. Yoojo’s official auto-reply guaranteed a resolution within a maximum of 72 hours.

It has now been almost 200 hours (more than 8 days), and there has been ZERO human response. My hard-earned funds remain locked in the app, and my follow-up messages receive nothing but generic automated updates.

A platform that collects commissions from service providers but blocks their earnings behind non-existent customer support raises severe doubts regarding its legal reliability and trustworthiness.

Version française:
Yoojo retient mes gains et ignore le support depuis près de 200 heures (ticket #509173). Mes documents légaux de travail en Espagne ont été envoyés, mais aucun humain ne répond malgré l'engagement de 72h. Mon argent reste bloqué. Pratique inacceptable qui remet en question la fiabilité de cette plateforme.

I am a service provider on your platform. Since I registered, your platform has not accepted my IBAN and I have not been paid. I currently have €200 of my money stuck on your platform.

I have already submitted numerous support requests through the app, sent emails, and I have been waiting for 10 days without receiving any response whatsoever.

There is no customer service phone number available for service providers, you do not respond to our support requests, and I still have not received the money I earned from the services I completed.

I have already tried three different IBANs from three different banks, and your platform has rejected all of them. This is clearly not an issue with my bank account.

I WANT MY MONEY. Please tell me what is happening and help me resolve this issue immediately. I have been trying to contact you for days and I simply want to receive the money I have already earned.

Please respond to me. This situation is unacceptable.

Le processus a été simple et fluide

Tres serieux application tres userfriendly

Too high service charges which were not made clear when booking the service

Yoojo takes the money on booking but the cleaner apparently had a flat car tyre and was two and a half hours late. He also turned up with a second cleaner. There is no number to call, just a call-back and email service which I used but I did not hear from anyone. I am not sure why I had to pay a service charge for no assistance!

Fortunately the cleaner turned up but if he had not, I could envisage a problem with getting refunds etc.

Super service sauf la commission de 15% ? ... airbnb is that you?

Easy to find a professional for work.affordable price .

I’m very disappointed with my experience with Yoojo, particularly with how they have handled my refund.

Following an issue with a service booked through their platform, I was informed that a refund would be processed. However, several weeks have now passed and I still haven’t received the money.

I have already followed up with Yoojo, but despite the time that has passed, the situation remains unresolved. What is especially frustrating is the lack of effective follow-up and the fact that I have to keep chasing a refund that should already have been completed.

When a company confirms that a customer will be refunded, I expect the refund to be processed within a reasonable timeframe or, at the very least, to receive a clear explanation and concrete timeline if there is a delay.

Unfortunately, my experience so far has significantly reduced my confidence in Yoojo’s customer service. I will update this review if and when the refund is finally received and the situation is properly resolved.

Super application

Montreux/Switzerland
I reserved a jobber named Julien with 5-star reviews for Montreux, and got his confirmation. The morning when the delivery was pending, the minute before - the person cancels the job. Not reachable by phone either.
Then he cancels the whole discussion, and I cannot even note his unreliability (and the platform allows it!). BEWARE OF JULIEN WITH A SWISS PHONE NUMBER.
All services are to be paid upfront, so I paid for this person when I reserved his job 3 days ago. Now, when I requested the reimbursement, the platform retains CHF 14 for "SERVICE". I got screwed up by an unreliable person, and on top of it the platform retains me for "service". NOT RECOMMENDED, DO NOT USE - VERY UNRELIABLE AT LEAST FOR SWITZERLAND. If I am not reimbursed, I will have to contact my credit card company to cancel this transaction as fraudulent altogether.
The platform is designed to retain the fees for mere demands and arrangements that can be fake. I now doubt if this Julien person was even real. An easy way to rob a client out of CHF 14 in a few clicks.

Perfect for finding certified baby sitters in France

Superb experience

Geneva/Switzerland
Did have an appointement 01/08 at 9H30 with said to be Paulo Roberto.
Did NOT show up at 9h30 as agreed but send a message 3 mns prior saying he was at the door and that nobody answered. Then did not pick up the phone and then said that he could return the same day at 2pm.
I DO NOT RECOMMEND THIS PERSON
Wondering on which criteria the App verifies how serious the integrity and qualifications of said to be "professionnals".
Customer service NOT reachable. Hope at least can be reimbursed.
First experience and last - Will never use this app ever again NOR recommend it

I was reimbursed at 10h40 by the named person.
At least integrity of some still exists.

Here is my experience.
I need someone with a sewing machine to shorten a couple of curtains for me (all my nearby tailor shops are closed for summer holidays). Can I browse the catalogue of service providers on the platform to find someone with the skills for this job? No, the platform is built in a way that makes it impossible to do so: there is no catalogue of service providers and the customer cannot contact anyone.
Ok. So I need to create a request which will be publicly visible to jobbers who will then respond to me.
I don't need my curtains to be shortened at a precise time on a specific date, sometime soon would be nice, but it is to be discussed with the provider. However, when I create my request, the platform forces me to choose a specific date and a time slot, otherwise my request cannot be created. Hmmm... Not very convenient, ha? Not very useful to the ultimate user of the platform, that is me. Not very useful to the jobbers either: they might get the wrong idea that the job I have posted is actually time-specific.
Then the platform forces me to stipulate the address for the job. Well, there is none. I am going to drop the curtains off at the home or place of business of the jobber I select. So this obligatory feature of request creation is not useful for me either, but is rather a pain in the butt.
So I put some random date down in my request and some random address and, hurray, my announcement is created. I wait for responses.
A jobber offers their services to me, but I cannot interact directly with that person in order to say, hey, let's agree on a specific date when we are both available to get this thing done. The platform wants me to reserve the jobber first and pay the full price (!) before I can contact the person. If I do reserve and pay, however, and if we don't find an understanding on the date that suits us both, I will have to cancel the reservation and, you have guessed it, I will lose some money (the platform service fee and maybe more). So the platform is going to eventually charge me for a problem created by its own design flaw. Hmmm... That's unfair... It reveals also a business model that is fundamentally flawed - making money not from genuine services provided but from problems created by the platform design. Ridiculous and, well, dishonest I would say.
I request a callback from customer service to discuss this issue. I am told that I can write to the service provider in question through a public discussion board and that I can thus agree the mutually convenient date with them. I am also told that I can then modify the date initially specified in my service request. Just to see how it would work in practice I click on "modify the request" and the platform warns me that if I modify the date initially stipulated in my request, all the offers I have received will be retracted and my request will be republished as a new request and I will receive new offers. Hmm. I am guessing I will lose contact with the jobber who has responded to me: yes, if we use the public discussion chat before I make a formal booking of their services to agree on a convenient date, I won't yet have any direct way of contacting them. So once I try to bring my announcement in line with the date agreed with the jobber, I will lose the jobber. That's not what I am trying to achieve here at all.
I explain all this to the customer service agent and he tells me "what do you want me to do? I am not the one responsible for the design of the platform, I do not represent the company". There is no acknowledgement of my perspective as a customer at all. There is just a lot of pushback "this is how it works and basta". Hmmm. I am thinking, do you people want to have a successful business or not? If you do, that's not how you talk to customers. I say to him that he can at least pass my comments on to somebody who cares about customer experience and ultimately about the platform's success as a business. He says he will, but he doesn't sound very friendly or appreciative of my comments (it's not his job).
I then circle back to the option of booking the jobber without first agreeing with them on a convenient date. I say what if we end up unable to find a mutually convenient date for the service, what then? He says you can cancel your request. I say that I will probably lose some money. He says well, yes, the platform service fee, but you can write to us if you want those fees to be reimbursed, and we will see what we can do. Hmmm... Really? So I will first have to pay for the design flaw in the platform (being forced to indicate a specific date) and then spend my time chasing customer service to get my money back. That is the opposite of usefulness to me. Time spent working around platform flaws vs. value of the platform: the added value is almost none.
And the service fee: 21 % of the quoted price (and that's only on my end!). The jobber will pay too