Willards HVAC Supply Reviews 

50
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the quick delivery service, often receiving their orders rapidly, and finding products well-packaged and in excellent condition. Many people appreciate finding the exact parts they needed, even for older systems, confirming the high quality and functionality of the items. Reviewers also consistently highlight the outstanding customer service, noting the helpfulness and responsiveness of the staff. However, some customers also noted occasional shipping delays and issues with tracking information. While some experienced delays, the company often made efforts to resolve these situations, sometimes expediting shipments or providing direct assistance.

What people talk about most

Product

Reviewers express satisfaction with the product, often highlighting that parts were exactly what was needed,... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting fast and speedy shipping, with some... See more

Quality

Users describe positive interactions with quality, consistently reporting that items arrived in good order,... See more

Order

People report positive experiences with order, noting that items arrive in good condition and are exactly... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the excellent and great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a control board for an older furnace. Willards showed they had it in stock. Price was very fair. It was shipped immediately and I received it in a day or 2. The board was new and probably rare... See more

Company replied

Rated 5 out of 5 stars

Willards provided me with excellent customer service! We had a small issue with delivery from UPS but with conversation with the UPS office and additional help from Willard's, we received the part we... See more

Rated 5 out of 5 stars

Willards provided me with excellent customer service! They were flexible trying to help resolve an issue I had and getting us the part asap. It was amazing to work with them! I look forward to workin... See more

Rated 5 out of 5 stars

Draft Inducer Blower Motor was shipped within a couple days and received shortly after. It was exactly what I ordered. Given all the weather chaos I'm definitely satisfied with my experience.

Company replied


Company details

  1. Air Conditioning Store
  2. Air Conditioning System Supplier
  3. Heating Equipment Supplier

Written by the company

Welcome to our HVAC Parts Shop, your go-to destination for high-quality HVAC components. As a family-owned business, we take pride in offering a curated selection of parts to keep your systems running smoothly. We believe in combining industry expertise with a personal touch, ensuring every customer feels like part of the family. We believe that great service makes all the difference. That’s why we offer competitive discounts, fast shipping, and a range of support options, including phone, chat, and email. Our goal is to ensure you have a smooth, hassle-free experience every time you shop with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

50 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(50)

50 reviews in the last 12 months

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Rated 1 out of 5 stars

worst company I ever dealt with…

worst company I ever dealt with terrible service …... I spoke with some one on Monday claiming my item will be on the way that day well ,4 days later contacted em and ask for a tracking info and their response was I don’t have it yet but you order should arrive between 25th and 30th .. if you need parts don’t waste you time with Willard’s LETS SEE OF THEY GONNA REFUND OR KEEP THE $

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

The Best Experience!

I ordered an AC Blower motor on a Friday morning anticipating a coming extreme heat wave starting the following week. I called after placing the order to see about expediting it. I believe it was Jason I spoke with and he informed me that they had a supplier in California and if they had the part in stock it should get shipped by Monday. He said if not he would call me back to let me pay for Next Day shipping if required. And he called me back! Almost unheard of nowadays! He said the part was in stock and I would have it by Tuesday. It is arriving today and will be installed on the first day of our extreme heat wave starting today. Great customer service! Thank you!

July 2, 2026
Unprompted review
Willards HVAC Supply logo

Reply from Willards HVAC Supply

Thank you Leonard! We are glad that we were able to help. Please reach out if you ever need anything.

Rated 5 out of 5 stars

After the initial delay in shipping I…

After the initial delay in shipping I called in and the company made a special effort to set things straight. They had the item shipped overnight and gave a discount to compensate for the delay.
The item arrived in good order, well packaged and is working as promised. I would order again.

May 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I ordered a blower motor from Willards…

I ordered a blower motor from Willards supply. The motor was very well packaged and the exact motor that I needed. When installed it ran perfectly. This motor was for an older furnace and was hard to find. I am glad Willards had one. The customer service was excellent. All my questions were answered. If I ever need furnace parts again, this will be the first place I look.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Part came quickly

Part came quickly, and when I called to double check about shipping , an actual human answered the phone, was able to help me right away, and my mind was blown. Part showed up in perfect working order. Would definitely use them again !

May 27, 2026
Unprompted review
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Rated 5 out of 5 stars

Eventual Control Board Swap

I am an experienced DIYer. My furnace is a Trane XV-80, probably 30-40 years old. Replaced AC only , 15 years ago or so.

Furnace started faulting sometimes with P003 error. Fault was not the sensor, or inducer fan or flue itself. I eventually decided the board was at fault. Replaced it, wire by wire, only small issue, different physical arrangement of connectors which required extension of 1 wire. I also used AI to invstigate DIP settings for 2 DIP switches not found on original board. All very easy.

All fine for 2 weeks now. Totally compatible. Saved a lot of money. I hesitated to do the replacement, hoping the issue was not the control board. I think a HVAC company probably would say ‘you need a new unit, $15000?’. I am very pleased with this product.

May 9, 2026
Unprompted review
Rated 5 out of 5 stars

Don't let cost deter you

When i was shopping around for my blower control board there where only a few sellers that had one available. I was a little leary about ordering from this company because #1I never heard of them.#2 it was the cheapest one I saw and I thought it was probably defective or something. After checking around and finding the others to be alot more money I decided to take a chance. I'm glad I did. It was delivered really fast and was identical to my original part. It is Installed and working just fine. I am very pleased with their service and product.

April 16, 2026
Unprompted review

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