welovebags.de Reviews 

I purchased a set of 3 pieces of luggage.
The medium-sized one came with the cover scratched due to improper packaging.
I complained, and they only offered me a 10 EUR discount voucher. If I wanted to return the luggage, I had to pay the shipping myself, which was expensive.

Dissatisfied with return policies.

We bought this suitcase a year ago and have only used it twice, safely stored in a car trunk. Despite this, the zipper stitching completely came undone. We contacted customer service, and based merely on a photo, they claimed the damage was caused by an impact or friction. That is an outright lie; the stitching is clearly defective. My conclusion is that they sell their luggage without a real warranty—if there is a manufacturing defect, they will simply blame the customer to avoid taking responsibility.

Its really quite strange. I bought and paid for 1 travelbag and one daypack - paid for both and the money already received by We Love Bags. But I only received the travelbag - and I havent got any kind of information about the missing daypack - so its quite frustrating having paid but only got half the delivery?? I have emailed the company twice and are still waiting for a feedback.

Rude customer service. Also sell as bags.co.uk, but don't be fooled. They are not based in the UK.

They happily sell defective items and claim that if it's just the look that is defective, because it hasn't been put together properly, then it isn't actually a defect, because you can still carry things in it. Will refuse to pay for the return.

Suggest that their management send customer service staff on a training course and help them to understand that dress bags aren't only about being able to carry things.

If you buy from the UK, your return process is a complete mess of expensive payments and customs forms. Avoid!! Avoid!! Avoid!!

Half of my family is German, so I've even warned them off buying from this company.

The items were fine, but the return policy is a disaster. Had I known that while the parcel is delivered by DHL, the return has to be handed to DPD, I would not have ordered here in the first place. I asked for a DHL-label, but I received an automatically generated answer forwarding me to the return portal.
As a retaliation and, I returned not only one of the ordered bags, but also the 300-Euro laptop bag that I could keep, as I can also just buy from somewhere else and I do not want to do any business with the company having such deceitful practices.

WeLove Bags is one of the best online stores I’ve ever shopped from! I’m based in Bulgaria, and they’re in Germany, yet they’ve always been incredibly precise with both deliveries and customer support. Deliveries are fast, the products are high-quality and exactly as described. Their customer support is outstanding – always ready to assist with any questions. I’m very satisfied and will definitely continue shopping with them in the future. Highly recommend!

Return from outside of Germany is at the customer's expense-- it is not explicitly mentioned until you actually have a return then they email you that info. That is going to be EUR 20 at least.
The bags have defects & imperfections, therefore the cheaper price compared to other websites. If you don't want a defective piece, don't waste your time with this business.

Extremely disappointing experience with We Love Bags. Order was cancelled without explanation, and follow-up communication was confusing and unhelpful. Despite efforts to resolve the issue, responses seemed to ignore the specifics of my situation, leading to frustration. Would not recommend due to poor customer service and lack of resolution

Very pleased with both their pricing and delivery service.

Ordered my Delsey Tramontane 77cm suitcase on Friday, April 1st, via amazon.de, and it reached me in Bucharest, Romania on Tuesday 5th of April. Good price of the product and very good shipping rate with DHL.