From the first initial conversation with Chris the whole experience was so easy. My sale was on behalf of my elderly parents who had let the property fall into disrepair but although this was taken i... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Taylor Oliver was absolutely fantastic from start to finish. He was kind and understanding and helped with the process all the way through, we couldn’t have asked for a better person to help us all th... See more
Company replied
Very good introduction and explanation of how WBAH works. Very precise, nothing vague and a very honest approach. This should suit me very well. Rhys was very helpful and knows how to listen as w... See more
Company replied
We Buy Any Home is a genuine cash buyer, and my experience with Tom Hardcastle was exceptional. Throughout the entire process, he kept everything transparent, answered every question clearly, and... See more
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Company details
Written by the company
We Buy Any Home is the UK’s largest and most established cash house buyer, helping homeowners achieve fast, certain sales since 2010. Every review you’ll find here is from a genuine customer. No fakes, no filters, just honest feedback from people we’ve helped. With an unbeatable team of property experts, we take care of everything from start to finish, making us the most stress-free way to sell your home. If you’re comparing options, you’ll find our experience, transparency and reliability hard to match. We can buy any property, in any condition and complete in a time frame that suits you.
What makes us different?
Written by the company
- We're a genuine cash buyer of properties
- We have the funds available to purchase and complete on any property within as little as 7 days. We're completely flexible and can work to a timescale of your choosing.
- We don't charge any fees
- You have absolutely nothing to pay when using our service - we'll even cover your legal fees.
- We're property experts
- Our professional team have over 250 years' of experience working in property between them. We're also one of the founding members of the National Association of Property Buyers, and are members of The Property Ombudsman.
A fast, hassle-free house sale
Fed up of waiting? Get a guaranteed sale for your home
Get in touch for a no-obligation cash offer on your home within 24 hours. If you accept our cash offer, we'll buy your home to a timescale of your choosing. Guaranteed.
Contact info
First Floor, 50 St Mary Axe, EC3A 8FR, London, United Kingdom
- 0800 774 0004
- info@webuyanyhome.com
- webuyanyhome.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks to Tom and Chelsea
For years we had felt a bit trapped in our house, it needed so much work to make it sellable and ultimately we didn't have the money to do it. We turned to 'we buy any home' initially to see if it was an option for us, and ultimately it was the route we went down.
The offer that came for our property ultimately was fair and you have to remember that of course they are a business and to do that it needs to be worth their investment to make a profit.
While they are a quick buying company it actually took 10 months from first contact to the sale which was all down to me. There were times where I wasn't sure I could make it work, didn't know what I wanted to do and didn't know if I could afford it. The team Chelsea and in particular Tom were wonderful, there were a few times I asked if I could be given a bit time to think about things and they were always patient with us while always maintaining their interest in the property.
When we decided to go ahead again the support was amazing, I had several anxieties around the process, convinced myself it would never go through but Tom was always on hand with a bit of reassurance.
I'm pretty confident without 'we buy any home' we'd still be stuck in a house we didn't want.
Is it for you? Ultimately if you're wanting a big profit probably not. But for a quick relatively hassle free process I'd strongly recommend.
May 8, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for taking the time to share your experience.
We're delighted that Tom, Chelsea and the team were able to support you throughout what was a very personal and sometimes difficult decision. Selling a property isn't always straightforward, and we completely understand that there can be periods of uncertainty along the way. We're pleased we could give you the time, patience and reassurance you needed to make the right choice for your circumstances.
Thank you also for your balanced comments about our service and pricing. Our aim is always to provide a fair offer alongside a convenient, hassle-free alternative for those who need certainty and support.
We're so pleased that we were able to help you move forward, and we wish you all the very best for the future.
Fair price, better than competitors
Experience so far, has been polite, professional and helpful. They call and reply to emails quickly, Chris and Aleksandra explained the process very well. Very happy so far, low but, fair price offered for a quick sale. I will update my experience, if or when the sale of my late parents home completes.
May 28, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for your review.
We're sorry for the circumstances that have led to the sale of your late parents' home. We're pleased to hear that Chris and Aleksandra have been helpful and kept you well informed throughout the process so far.
We appreciate your feedback and look forward to helping you through to completion. Thank you for placing your trust in us.
They explained everything clearly and I…
They explained everything clearly and I am being helped every step of the way
May 29, 2026
Unprompted review
Reply from We Buy Any Home
Thanks for the review Charles!
Worst experience of my life
Worst experience of my life, they did exactly what the reviews said and that I ignored. Kept lowering the price at critical final moments when the movers turned up and house was empty. £75,000 below original offer. Would never recommend even to an enemy.
May 27, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for your feedback.
We're very sorry to read how disappointed you were with your experience.
We understand how upsetting it can be when an offer changes during the transaction, particularly when arrangements have already been made to move. However, our initial offers are always subject to further due diligence, including surveys, legal checks and underwriting. If information comes to light during this process that affects the property's value, saleability or the level of risk involved, our offer may need to be reviewed.
We appreciate that this doesn't make the situation any less difficult, and we're sorry that you felt let down by the process. We certainly never want anyone to feel pressured into accepting a revised offer, and customers are always free to withdraw if the final terms no longer work for them.
Absolutely amazing and speedy service…
Absolutely amazing and speedy service complete this week just after a week I'm over the moon
May 21, 2026
Unprompted review
Reply from We Buy Any Home
Thanks Vanessa!
From the first initial call to…
From the first initial call to completion the whole process was so simple. I was kept informed regulalary and everything was managed very professionally. Greg Pearson was extremely helpful and always on hand for any questions or concerns. Thanks to all the team for completing the process so quickly and smoothly.
May 22, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for taking the time to leave such a positive review.
We’re really pleased to hear that the process felt simple and straightforward from start to finish, and that you felt kept informed throughout. Providing a professional, transparent and efficient service is exactly what we aim for, so it’s great to know the team delivered that experience for you.
Do not engage with this company!
Do not engage with this company!
My wife has tried and failed to work with them in regards to selling our property and they made an offer kept us on the hook and everything is fine nothing is wrong right up to the afternoon of completion. On the completion day a magic list of problem appeared and a written report for the estate agent with false information in to which the answer from WeBuyAnyHome was to take £26k off the already low offer.
To state this is disgusting doesn't do justice to mine or my devastated wife's feelings of which my wife blames herself for.
For the staff to even make that phone shows a lack of understanding what impact they have on people.
Please be in the knowledge that when we rejected this disgusting offer they were able to make a slightly higher yet still insulting offer and complete the next day.
Safe to say we have found yet another reason to loose trust in everyone and warn anyone expecting a smooth process to know on completion day a phone call will be made to you and you must be prepared for the impact this will cause.
Judging by the other reviews I will stress they will likely comment stating they always go through the proper checks and likley post some information which could constitute GDPR breach. Last part of this is no matter what you need to be prepared with a figure you value the property and then deduct 30% to get about the initial offer and on the day of completion you will need to be ready for the further for over 20k further reduction
May 21, 2026
Unprompted review
Reply from We Buy Any Home
We are very sorry to read how strongly you and your wife feel about your experience, and we do understand how upsetting and stressful a failed or changed transaction can be, particularly so close to completion.
Our initial offers are based on the basic information provided to us at the beginning of the process, and throughout the transaction we carry out legal, underwriting and property checks which can sometimes uncover issues that materially affect the property’s value, mortgageability or resale position. Where this happens, revised offers may unfortunately be necessary. We appreciate this is frustrating, especially when expectations have already been built around completion.
We would also like to reassure you that we take GDPR and customer confidentiality extremely seriously, and we would never publicly disclose personal or sensitive information relating to a customer’s case.
That said, we do acknowledge your comments around communication and the emotional impact this situation had on both you and your wife. Buying property quickly and directly can involve issues arising late in the process, but we appreciate that does not make the experience any less difficult when you are the people living through it.
We genuinely wish you both the best moving forward.
Fast and friendly service
Fast and friendly service, no pressure to accept offer
May 21, 2026
Unprompted review
Reply from We Buy Any Home
Thank you Neil!
Great service
Been dealing with Matt, James and the team for years. Always a quick efficient service
May 20, 2026
Unprompted review
Reply from We Buy Any Home
Thanks for the lovely review!
I had expected to get less that the…
I had expected to get less that the property was up for sale for but the offer went much lower after they reviewed their offer. I decided to proceed and had been told we’d conditionally exchanged but due to issue out of my control we buy any home pulled out on completion day.
The process went generally smoothly but I was often in the dark about what was happening and didn’t feel in control at all.
April 30, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for taking the time to share your experience.
We're sorry to hear that the sale did not complete as planned. While we always aim to honour our initial offers, there are occasions where information uncovered during the legal and due diligence process can affect the final offer. We appreciate that this can be disappointing, particularly when you have already committed to moving forward.
We're also sorry that you felt uninformed during parts of the process. Clear communication is something we strive for, and we're disappointed to hear that you felt left in the dark.
We appreciate your feedback and wish you all the best for the future.
webuyanyhouse 🙁
Chose webuyanyhouse for a quick, hasslefree sale. It was anything but :(
It took months. I was repetaively given tasks to do, the price kept changing - lowering 4 times! and was eventually sold for significanty less then first agreed.
Issues, for example, i told them in the first phonecall that it needed re carpeting throughout, yet ripped lino was an issue.
New fences - issue as the gate is a different height. They said no extractor fan in loft bathroom - there is (but doesnt need to be) lots of picky things.
I was very close to walking away from the sale, but after months, I just wanted rid of the hassle.
They hold £1000 back at sale date, apparently I'll get it in two weeks.. doesnt give me confidence that I will.
I would not recommend them.
So its been two weeks, I dont have the outstanding £1000 that is retained, and my email went unanswered.
Still no £1000, or any update as to why there is a delay. I contacted both the webuyanyhouse agent, and their solictitors.
May 13, 2026
Unprompted review
Reply from We Buy Any Home
We’re sorry to hear that you feel disappointed with your experience, particularly as we know you originally came to us looking for a quicker and less stressful sale process.
As with all property purchases, our initial offer was based on the information available at the start of the process. As legal work, underwriting and further checks progressed, additional issues were identified that impacted both the marketability and cost implications of the property, which is why the offer changed during the transaction. Some of the items you mentioned may seem minor in isolation, but when purchasing a property directly and taking on all associated risk, compliance and resale considerations, they do factor into the final assessment.
We do appreciate that repeated requests and changes throughout the process can feel frustrating, especially over a longer timescale than originally expected. The £1,000 retention you referred to is a standard retention pending completion of agreed post-completion matters, which you will get back, and if you would like an update on this specifically, please contact our team directly so we can look into it for you.
We genuinely wish you all the best moving forward.
Unbelievably bad service
Unbelievably bad service. Agreed a quick 7 day sale for hugely reduced price to complete on 24/3/26. Finally exchanged on 9/4/26 when they commenced legal checks. Cash buyer simple they said. Still not completed 2 months later and now they are trying to vary terms. Would be very careful.
May 14, 2026
Unprompted review
Reply from We Buy Any Home
We’re sorry to hear that you're disappointed with your experience. Our aim is always to complete as quickly and smoothly as possible, however in this case, issues only came to light once the management pack and legal documentation were received.
The property was found to have an out-of-date EWS1 certificate alongside a doubling ground rent clause, both of which significantly impact mortgageability and materially affect the property’s value and resaleability. Unfortunately, these were not matters we were aware of at the point the initial offer was discussed.
We appreciate how frustrating delays and changes can be, particularly when speed is important, but any revisions made were based on information uncovered during the legal and underwriting process rather than an intention to mislead. We do wish you all the best moving forward.
Reply from We Buy Any Home
Thank you Stephen!
Easy to use and understand
Easy to use and understand. Good communication from the team. Currently waiting for the property assessment and depending on that outcome, I may change my review but so far, all good and would recommend
May 12, 2026
Unprompted review
Reply from We Buy Any Home
Thank you Hannah!
So far it is good
So far it is good! Process started and on the move quick with it. Hope fully it stays this way
May 11, 2026
Unprompted review
Reply from We Buy Any Home
Thanks Jo, we're confident you will have a good experience :)
Waste of time
An initial offer of 70% of market value was agreed because of issues declared with the property. When a final offer was made this was reduced by a further 24%. No deal.
May 6, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for taking the time to share your experience. We appreciate that the change in offer was disappointing.
Our initial offers are always based on the information available to us at the outset, including any issues declared during the early stages of the process. As we progress through underwriting, valuations, and further due diligence, additional risks, costs, or market considerations can sometimes come to light which may impact the final figure we are able to proceed at.
We completely understand that this particular outcome was not suitable for you, and we respect your decision not to move forward. We do genuinely wish you the very best with your sale moving forward.
Prompt communication and engagement.
May 1, 2026
Unprompted review
Reply from We Buy Any Home
Thanks Sian
Everyone was very helpful at We By Any…
Everyone was very helpful at We By Any Home and kept in contact through the process , Even though I didn’t get what I really wanted for the property, it was a fare amount and I wanted a quick sale
April 30, 2026
Unprompted review
Reply from We Buy Any Home
Thanks for the review Angela!
In my experience
In my experience, we buy any home will initially come in with a high offer for your property to peak your interest. Then at the last minute, they will reduce your offer dramatically, by this time you’ve already invested a lot of your time of money, leaving you in a world of pain.
I would not recommend using this company unless you can afford the risk of taking a massive cut at the last minute
Good luck
April 30, 2026
Unprompted review
Reply from We Buy Any Home
Thank you for taking the time to share your experience. I’m sorry to hear that this is how the process felt from your perspective.
We aim to be transparent from the outset that any initial figure is subject to underwriting and, where applicable, survey findings. As more detailed information comes to light, particularly around condition or risk, this can impact the final offer. That said, it’s important to us that any changes are clearly explained and justified, not simply presented at the last minute.
We also never want anyone to feel pressured to proceed. Our service is designed to offer speed and certainty, but it should always feel like an informed choice.
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