While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
wau-miau ist eine Marke der Europäischen Reiseversicherung ERV. ERV ist die führende Anbieterin von Versicherungslösungen in den Bereichen Freizeit, Reisen und Tiere für Privat- und Firmenkunden. Das in Basel beheimatete Unternehmen wurde im Jahr 1919 gegründet. Seit Januar 2019 agiert ERV als eigenständige Zweigniederlassung der Helvetia Schweizerische Versicherungsgesellschaft AG.
4002, Basel, Switzerland
2.9
7 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
- claim processing takes two weeks
- creative coverage exclusions
- the request to cancel a policy in June 2026, will become effective in July 2027. Please think twice before engaging with this questionable company
I’ve had a very frustrating experience with Wau Miau (ERV). After my dog suffered a medical issue, two independent veterinarians confirmed that the condition was triggered by an accident. Despite this, Wau Miau insisted on classifying the situation as a breed-related disease, limiting the coverage to only 5,000 CHF per year.
This is far below the actual costs of the treatment, and it feels like the insurance company is not acknowledging the facts provided by qualified professionals. The refusal to recognize the condition as an accident, despite expert veterinary opinions, is both disappointing and unacceptable.
The process has been slow and unhelpful, and I am extremely dissatisfied with how my claim has been handled. I strongly urge anyone considering this insurance provider to think twice, as their claims process seems to prioritize minimizing payouts rather than providing the coverage that policyholders deserve.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
