Wander Prints Reviews 

79,146
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 1,268 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality and wonderful details of the personalized items they receive. People also mention that orders arrive quickly and are securely packaged for transit. Buyers are happy with how well products match submitted photos and descriptions. Some people were dissatisfied with delivery times, noting shipments took longer than expected. Reviewers also mentioned poor customer support response times and difficulties getting help. A few consumers reported problems with product quality or items not matching expectations. Buyers expressed frustration regarding the lack of clear tracking information and communication.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and orders. While some reviewers... See more

Order

Customers had ambiguous experiences with order processes, reflecting both satisfaction and frustration. Many... See more

Delivery service

Clients share negative opinions on delivery service, expressing frustration with prolonged shipping times and... See more

Quality

Reviewers mention ambiguous feedback about quality, as experiences vary significantly among buyers. On one... See more

Response time

Reviewers highlight negative aspects of response time, frequently reporting that emails go unanswered for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fun products and easy to use online custom ordering. They turned the order around quickly and the product/result was as expected if not better. Shipping/delivery experience was horrible. Ordered 4... See more

Company replied

Rated 3 out of 5 stars

These shirts are great BUT the online ordering process is full of glitches. Accidentally put in the cart a shirt only to realize you made a mistake with it? Well you’re going to have to delete your d... See more

Company replied

Rated 3 out of 5 stars

I ordered my item for a mother's day gift on 4/25/2026 and still have not received the item. The carrier or delivery sucks. When I reach out to wander prints. They o ly send a message, no help in cont... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Wander Prints was built on the rising trend of personalization, offering unique gifts that celebrate individuality and love. Our online store simplifies the design process, allowing customers to easily personalize items with their interests and names. "Wander" embodies the essence of exploration, both in the external world and within oneself. It encourages individuals to embrace uncertainty, seek new experiences, and cultivate a deeper connection with their surroundings and inner thoughts. Whether through travel or introspection, wandering serves as a powerful catalyst for personal and creative development.


Contact info

3.9

Great

TrustScore 4 out of 5

79K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(79,146)

1,300 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. I thought my order had been overlooked but Wander prints found it and kept me posted. I received the Bridal hanky a few days after. Simply gorgeous. Very happy.

September 6, 2026
Unprompted review
Rated 4 out of 5 stars

Great hostess or family gift

Made the table runner for a group of 20 who get together every Christmas Eve. I gave it as a hostess gift and it was a huge hit!! I was able to include everyone and who doesn’t love to see their name on something? It is lovely.

December 24, 2025
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for sharing your experience with us.
We're glad to know that you were generally satisfied with your order. We also appreciate any suggestions you may have, as they help us continue improving.
We hope to earn that fifth star next time!
Best regards,
Wander Prints Team

Rated 5 out of 5 stars

ORDER PROBLEM - I ordered from Wanderprints for last…

I ordered from Wanderprints for last year's Christmas presents. I ordered early but they did not come. I contacted Wanderprints and they showed delivered but I never got them... Wanderprints investigated and replaced my order... The products were EXCELLENT --- due to their honesty and help and excellent work, I have reordered many of their products and am so happy with each and every item .. I AM A GRANDMAW -- THIS IS A GOOD COMPANY WITH GOOD PRODUCTS - Thank you Wanderprints

November 4, 2025
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your experience with Wander Prints. Feedback like yours motivates our team to keep delivering meaningful products and excellent service.
We truly appreciate your support and hope to serve you again soon.
Warm regards,
Wander Prints Team
support@wanderprints.com

Rated 1 out of 5 stars

Defective Item - Customer Service Non Existent

Disappointing Product and Extremely Poor Customer Service

Unfortunately, my experience with this company has been very disappointing. The product I received was defective, and I contacted the company by email to explain the issue and seek a resolution.

Despite sending multiple emails, I have received no meaningful response. My attempts to contact them have effectively been ignored, which is particularly frustrating when I am simply trying to resolve an issue with a faulty product.

I would expect a company to stand behind the products it sells and, at the very least, respond to a customer who has raised a legitimate problem. Sadly, the lack of communication and customer support has left me extremely disappointed.

Based on my experience, I would think carefully before purchasing from this company. A defective product is frustrating enough, but being ignored when you try to get the matter resolved makes the experience considerably worse.

Avoid at all costs

June 30, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're very sorry to hear about your experience.
Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations.
Please contact us at support@wanderprints.com so we can review your concerns and work toward a resolution.
Best regards,
Wander Prints Team

Rated 1 out of 5 stars

Never order anything from this company

They basically got everything wrong. They don't understand English. They don't communicate well. My order was simple. Only two items. They sent the wrong sizes. It's impossible to get through to them. Never, never, order from them. I certainly will not. - They charged my credit card before even beginning to process my order. I have now had to dispute the charge with my credit card company. - I've never had so many problems dealing with any company. - My order was placed on or about 8/5/26 and problems continue to this day 9/5/26.

August 5, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for sharing your feedback.
We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at support@wanderprints.com with your order details.
Sincerely,
Wander Prints Team

Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! I purchased an item for my son's first fathers day. Was advised it would take 3- 5 business days. Wrong. They dont tell you its up to 15 days shipping. I still havent got the item and today is Fathers Day. Wasnt cheap either. Dont waste your money.
Update! I received the so called socks with my grandson's picture on them. Absolute joke, they are thin satin.like material for $48 - nothing like a sock should look like. What fraudulent products you market and sell inferior products! These socks belong in the bin. No way I could give them to my son. He would never wear them. They look cheap and probably were. Biggest rip off ever! Will never buy from this company!

September 6, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

We're sorry to hear that your order took longer than expected to arrive.
While we always aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to carrier processing, weather conditions, customs, or other factors beyond our control.
Please contact us at support@wanderprints.com with your order number so our team can check the latest status and assist you further.
Best regards,
Wander Prints Team

Rated 2 out of 5 stars

I ordered a personalized can holder…wrong order received.

I ordered a personalized can holder back in June celebrating 250 years of freedom.
I received the wrong item. Very frustrated with the communication with Wander Prints. I sent many tickets back to see it could be replace could not connect.
I have been going back and forth all summer without a solution.
I can say that I ordered from this company before and received my order. It took a while for it to get here.
So I know that it’s not a scam.
Looking for a credit or refund but none so far.

June 16, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for bringing this to our attention.
We apologize for any inconvenience caused by receiving an incorrect item. Please email us at support@wanderprints.com with your order details and a photo of the product you received, and we'll be happy to review this for you.
Sincerely,
Wander Prints Team

Rated 1 out of 5 stars

If I could give 0 I would

If I could give 0 I would. I feel such an idiot for falling for such a scam, ordered special pic for hubbys 65th paid over £20 for something I could have got better quality from my local printers.
I guess this company has taken my money and sit there laughing there backsides off. I have emailed my complaints but have had no positive feedback. PLEASE PLEASE DONT WASTE YOUR HARD EARNED MONEY

September 4, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We sincerely apologize for the frustration you've experienced.
This is not the standard we strive for, and we'd like the opportunity to investigate the matter further.
Please contact our support team at support@wanderprints.com so we can assist you directly.
Kind regards,
Wander Prints Team

Rated 1 out of 5 stars

Poor quality and customer service

Made an order for an item a couple months ago. Item was so poor quality and was cardboard rather than wooden as it says in the description. They offered me 70% refund which I accepted on 05/08/26… still not had the refund. Chased up 3 times and refund was meant to be in within 5 working days. Now I am being ignored over email! Would not be using these again!

July 21, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're sorry to learn that your experience fell short of expectations.
Customer satisfaction remains our top priority, and we'd appreciate the chance to better understand your concerns and work toward a satisfactory resolution.
Please email us at support@wanderprints.com.
Best regards,
Wander Prints Team

Rated 5 out of 5 stars

Wedding gift for granddaughter

I was very satisfied with my order, it look# amazing, have had to show it to everyone. Can’t wait to give it to my granddaughter 09-12 -26. The order took a little longer than I expected because I was so excited to get it so thankful it arrived in time for the wedding would love to order again sometime in the near future thank you for the beautiful handkerchief and for being there each step of the delivery, thank you

September 1, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile.
Thank you for choosing Wander Prints!
Best regards,
Wander Prints Team

Rated 5 out of 5 stars

T-shirt

Shirt came on time

September 2, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're sorry that your delivery experience did not meet expectations.
Our team would be happy to look into the shipment status and provide further assistance. Please email us at support@wanderprints.com with your order number so we can check this for you.
Thank you for your patience.
Best regards,
Wander Prints Team

Rated 1 out of 5 stars

WARNING: Order at your own risk

This company falsely advertises its apparel by providing a misleading size measurement chart. The Small shirt we ordered was an Extra Small at best.

They make virtually no effort to help when there is a sizing problem. Instead, they simply point you back to their size chart rather than helping you reorder the correct size.

Their customer service is beyond terrible. Once they get your money, they couldn't care less whether you are satisfied with the product or not.

I strongly suggest ordering through another similar online company.

August 27, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're very sorry to hear about your experience.
Providing quality products and excellent customer service is extremely important to us, and we're disappointed to learn that we did not meet your expectations.
Please contact us at support@wanderprints.com so we can review your concerns and work toward a resolution.
Best regards,
Wander Prints Team

Rated 1 out of 5 stars

I ordered a anniversary gift for my…

I ordered a anniversary gift for my husband it said it was on wood what I received was a piece that was painted nicely but it was made on thick cardboard I’m very upset I feel I was ripped off for 45. Plus shipping

August 24, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for sharing your feedback.
We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at support@wanderprints.com with your order details.
Sincerely,
Wander Prints Team

Rated 1 out of 5 stars

I was sent the wrong product and my…

I was sent the wrong product and my attempts to get a refund have failed twice… terrible product and service BEWARE

July 23, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're sorry to hear that you received the wrong item.
This is not the experience we aim to provide. Please contact us at support@wanderprints.com with your order number and photos of the item received so our team can check the issue and assist you with the next steps.
Best regards,
Wander Prints Team

Rated 5 out of 5 stars

Ordered personalised beer glass

Ordered personalised beer glass . Order arrived quickly and well packaged . The glass is great quality and personalisation perfect. Great value for money . Customer service helpful and quick . I will definitely be ordering more items .

August 29, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you so much for your kind words!
We're thrilled to hear that you enjoyed your experience with Wander Prints. Feedback like yours motivates our team to keep delivering meaningful products and excellent service.
We truly appreciate your support and hope to serve you again soon.
Warm regards,
Wander Prints Team
support@wanderprints.com

Rated 1 out of 5 stars

I don’t even want to give one star

I don’t even want to give one star! Absurd customer service ! I ordered Aug 5 and my estimated delivery at this point is Sept 9!!!!!! Granddaughters birthday came and went! This place is a complete joke! Extremely unprofessional and I would never recommend ordering and I will never order again! I pray that item is correct because I can’t even fathom dealing with them with a problem !

August 25, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

We're sorry to hear that your order took longer than expected to arrive.
While we always aim to deliver orders within the estimated timeframe, shipping delays can occasionally occur due to carrier processing, weather conditions, customs, or other factors beyond our control.
Please contact us at support@wanderprints.com with your order number so our team can check the latest status and assist you further.
Best regards,
Wander Prints Team

Rated 2 out of 5 stars

Paid nearly $60 for cheap looking mug.

Paid nearly $60 for a mug that looks like it came straight from China. Thrown over the fence at 1.20am is not the kind of delivery I expected. I need to source some kind of box to actually gift it in, because it came in a single cellophane bag, wrapped in 4 layers of padding ( which were necessary because the box is quite damaged/dented.).

The mug itself looks ok, but definitely not high quality/worth the price. The printing job, especially the letters, looks average at best.

I'd stay away, grossly over priced for what you get.

August 26, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
We're sorry to hear that your experience with Wander Prints was disappointing.
This certainly isn't the level of service we aim to provide. We'd appreciate the opportunity to review the situation and find a suitable resolution.
Please contact us at support@wanderprints.com.
Sincerely,
Wander Prints Team

Rated 1 out of 5 stars

I would not order from this company

I would not order from this company. Wander Prints sent my sister's order to a perfect stranger. I saw the mistake within 11 minutes, notified the company, and they still sent it incorrectly despite their guarantee to fix it.
Let's see if I get a refund!

August 20, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for sharing your feedback.
We're sorry that your experience with Wander Prints was not a positive one. We would greatly appreciate the opportunity to better understand what happened and see how we can help.
Please reach out to us at support@wanderprints.com with your order details.
Sincerely,
Wander Prints Team

Rated 5 out of 5 stars

Very Professionally Managed order

Our first order was received all broken and clearly it was not the fault of Waner Prints but the team took utmost care to send a replacement piece once they were informed about the condition in which it was received. Completely hasslefree and thoroughly professional. We need to support them in their growth.

August 23, 2026
Unprompted review
Wander Prints logo

Reply from Wander Prints

Hi,
Thank you for taking the time to leave such a wonderful review.
We're delighted that everything met your expectations. Knowing that our products brought a smile to your face makes all the hard work worthwhile.
Thank you for choosing Wander Prints!
Best regards,
Wander Prints Team

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