The order was processed quickly and I was kept informed of each step. The watch arrived on time, in perfect condition. This is the first watch I've owned with buttons for timing functions. I liked... See more
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See what reviewers are saying
Ordering process was easy. You accepted Google Pay, which made it real easy. Didn't have to get my wallet. Order was delivered a day earlier than expected, which was nice. The watch itself appeare... See more
I wanted a quality watch with sapphire crystal, distinctive design, and non metallic band. I could not afford Nomos or Junghans, and found just the right balance in Sternglas. Only 2 caveats: 1. The... See more
This was a pleasant surprise! The curved sapphire glass and the elegant Bauhaus style of the dial exude a nice sense of calmness. The solar watch runs extremely accurately. The strap softened up quick... See more
Company details
Written by the company
STERNGLAS offers high-quality watches with Bauhaus-inspired designs, crafted from durable materials like scratch-resistant sapphire crystal and reliable movements – all at a fair price. The Germany-based company provides a 2-year warranty and offers free worldwide, duty-free shipping.
Contact info
Hamburg, Germany
- +49 (0)40 999993 69
- support@sternglas.com
- www.sternglas.com
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the design of Sternglas watches
I love the design of Sternglas watches. I own two: a Berlin and a Naos. The Bauhaus design with the thin bezel and minimal face is so pleasing. Every time I look at the time, it gives me a little kick of pleasure.
November 19, 2025
Unprompted review
Reply from STERNGLAS
Moin Paul!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the design of your Sternglas watches and enjoy both your Berlin and Naos models. It’s fantastic that the Bauhaus style, with its thin bezel and minimal face, brings you that little moment of pleasure every time you check the time. Your appreciation for the design truly makes us happy!
Best regards from Hamburg
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Absolutely gorgeous watch
Absolutely gorgeous watch, shipped really quickly, and everyone I spoke to was really helpful. Will definitely be looking out for more in the future
November 29, 2024
Unprompted review
Reply from STERNGLAS
Moin Rory!
Thank you so much for your kind feedback! We’re thrilled to hear that you love your watch, enjoyed the fast shipping, and had a positive experience with our team. We look forward to welcoming you back for more watches in the future!
Best regards from Hamburg
Unbeatable aesthetics in every beat
The timepiece I purchased is so beautifully designed that it transcends mere function - it is an art object. Unbeatable aesthetics in every beat, which doesn't merely show the exact time, but makes you enjoy it. Sternglas is Bauhaus with warmth - not just in its design, but in every interaction with its customers.
May the mainspring of Sternglas keep unwinding until the end of time and spread out its aesthetics, craftsmanship, and warmth across the globe!
August 2, 2025
Unprompted review
Reply from STERNGLAS
Moin Petar!
Thank you for this beautifully written and deeply thoughtful message – it truly means a lot to us. Your words capture exactly what we strive for: creating timepieces that go beyond utility and become something emotionally meaningful.
Describing Sternglas as Bauhaus with warmth touches us deeply – that blend of clarity, purpose, and human connection is at the heart of everything we do. Your wish for our “mainspring” to keep unwinding is not only poetic but incredibly inspiring. Thank you for being part of our journey.
Warmest regards from Hamburg!
Definitely to recommend!
Quick and easy product order, excepionelly fast delivery, great product. My firm recommendation!
August 1, 2025
Unprompted review
Reply from STERNGLAS
Moin Wolfgang!
Thank you so much for your kind words and firm recommendation! We’re thrilled that everything went smoothly with your order and that the delivery was so quick. Most of all, we’re happy to hear that you’re enjoying the product!
Warmest regards from Hamburg
Fraudulent return policy-buyer beware!!
Be careful with this company. They claim to offer a hassle free return process, but they are deceptive! I ordered a watch, and when it arrived I realized it wouldn’t work because the date window was too small. I never wore the watch and returned it in mint condition, in its original packaging. They sent me an email with photos of a different watch with scratches and dirt all over the back, claiming it was the one I had returned, and refused to give me a full refund. This company is not to be trusted!
July 29, 2025
Unprompted review
Reply from STERNGLAS
Moin!
Thank you for sharing your concerns with us. We’re very sorry to hear about your negative experience and understand how frustrating this situation must be. Please know that we always strive to handle returns fairly and transparently. The size of the date window depends on the watch movement used, which can sometimes differ from expectations, and we regret that it didn’t meet your needs.
Regarding the return, we take such cases seriously and would like to investigate this matter further to clarify what happened. We encourage you to reach out to our customer service team directly so we can work together to find a fair resolution.
Best regards from Hamburg!
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Naos Quartz
I bought a good Quartz Naos watch from Sternglas, I am very happy with the build quality of the watch.
I also ordered a leather watchband, but I am not happy with the quality of the watchband, first of all it fits so tightghtly that the watch is damaging the side of the leather when hinging, I expected a great quality on that regard.
June 27, 2025
Unprompted review
Reply from STERNGLAS
Moin!
Thank you for your honest feedback. We're glad to hear that you are happy with the build quality of your Naos Quartz watch. At the same time, we're sorry to hear about the issues you experienced with the leather watchband. Your concerns regarding the fit and wear on the leather are important to us, and we will share this with our product team to improve future batches. Please feel free to contact our customer service so we can assist you further with a suitable solution.
Best regards from Hamburg!
The watch is beautiful and I like it…
The watch is beautiful and I like it very much.
Thank you for the opportunity to purchase a luxury watch at a reasonable price.
“Special thanks for the WhatsApp service”
Best regards,
Yaqoob Malik from Bavaria
Germany
June 14, 2025
Unprompted review
Reply from STERNGLAS
Moin Yaqoob!
Thank you so much for your kind words! We're thrilled to hear that you love your new watch and appreciate the balance of luxury and affordability. It’s also great to know that our WhatsApp service was helpful for you — we’ll be sure to pass on your thanks to the team!
Best regards from Hamburg!
Beautiful watches, great experience
The watch is fantastic, very high quality and beautiful. Shipping to the US was very fast. Definitely recommend this brand!
May 25, 2025
Unprompted review
Reply from STERNGLAS
Moin Renata!
We’re thrilled to hear you love your watch and that the shipping to the US was quick and smooth. Thank you for recommending Sternglas — it means a lot to us to know we’ve met your expectations with quality and design.
Best regards from Hamburg!
My review of "good" is based on just one order
Ordered the Naos quartz- black dial with milanaise metal band. Very nice watch. Simple design. Black on silver is always a winner in my book. I spent months looking at probably 1000+ watches of all kinds before settling on this one. In this price range, more can be had (seconds hand, chrono, skeleton, etc), which I didn't discover until after ordering this one. $150 feels like a better price range for this simplistic piece. 38mm and thin case height were the combo I was after so I'm OK with the purchase. One issue for me is I popped the clasp open to adjust to my wrist size but the clasp isn't relocking. The Sternglas (and Youtube) instructional vids don't quite help as my clasp is slightly different than the one(s) in the vids. 1 week after purchase and I still haven't worn it yet due to this issue.
March 23, 2025
Unprompted review
Reply from STERNGLAS
Moin Dennis!
Thank you so much for choosing our Naos Quartz and for sharing your thoughtful feedback! We're glad to hear that the simple black-on-silver design caught your eye after such an extensive search. We totally get that in this price range, some models may offer additional features, but it’s great to hear that the slim 38 mm case and clean look were exactly what you were after.
Sorry to hear about the clasp issue — that definitely shouldn’t hold you back from wearing your new watch. Our team will be happy to help you out with this. Just reach out via email or our contact form with a quick description or photo, and we’ll walk you through the proper adjustment or offer a replacement if needed.
Thanks again for your patience and trust in us — we’ll make sure you get to enjoy your watch soon!
Best regards from Hamburg!
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Excellent customer service!
This is going to sound like a bot review, but I was geniunly impressed enough with Sternglas and its customer service to go write this review (I am a real person I promise!). I bought a Naos XS rosegold with sapphire glass about 1.5 years ago and have loved the heck out of that watch. I wore it every day, so imagine my sadness when suddenly from one day to the next it just stopped (6 am on the 6th ironically). This is however a positive review as the customer service was incredible. The watch was still within its warranty period so I contacted Sternglas and they instructed me to return the defective watch and within a week they had sent me a replacement. The person who helped me at Sternglas, Sarah, was incredibly helpful, quick in her responses and genuinely kind, so shout-out to her in particular. Will continue to love the heck out of this watch.
March 10, 2025
Unprompted review
Reply from STERNGLAS
Moin Tanja!
Thank you so much for taking the time to write this review—we truly appreciate it! We're thrilled to hear how much you've loved your Naos XS over the past 1.5 years and that our customer service, especially Sarah, was able to assist you so smoothly. We know how frustrating it can be when a watch suddenly stops, so we're happy we could make things right for you quickly. Wishing you many more years of enjoyment with your watch!
Best regards from Hamburg!
The website ilwas super easy to…
The website ilwas super easy to navigate. Delivery of watch was super fast. The watch itself is amazing, really good looking fitting amazing on the hand. Probably will be thnking on getting one more :)
February 27, 2025
Unprompted review
Reply from STERNGLAS
Moin Edin!
We're delighted to hear that you had such a smooth experience navigating our website and receiving your watch so quickly! It's fantastic that you're enjoying both the look and the fit—sounds like it was a perfect match. If you ever decide to add another timepiece to your collection, we'd love to be a part of it again.
Best regards from Hamburg!
The watch is classy
The watch is classy, minimalist looking Bauhaus style, but it is inaccurate. 2-3 minutes a week fast is unacceptable. I have had Seiko automatics before and they were never this inaccurate. Costumer service has been disingenuous, it seems as they know the issue, they're playing dumb. They'll go out of business if they keep doing this.
January 17, 2025
Unprompted review
Reply from STERNGLAS
Moin Jorge!
Thank you for your honest feedback! We are glad you like the design of the watch. Regarding the accuracy. Most of our models have an accuracy of -20 to 40 seconds per day. Which can add up to 2-3 minutes per week. It is possible to give your watch to a watch maker which who can try to adjust the accuracy, but since the accuracy per day is dependent from several factors, we can't promise you that it will work. If you have anything else feel free to contact us.
Best regards from Hamburg!
The most inaccurate watch in the world
The watch Naos Automatic Black looks good, but that's where all its merits end.
It is so inaccurate that I have to check it every week or two. It reminds me of the old days when we only had Soviet watches with such accuracy.
Better run away from this company because you will get the most inaccurate watch in the world with the explanation that this is so by design.
November 25, 2024
Unprompted review
Reply from STERNGLAS
Moin Alexander!
Thank you for your feedback! It is indeed true that by design automatic watches need to be adjusted every week or so. Most of our watches have an accuracy of -20/+40 seconds per day, which can add up to a few minutes per week. If you would like a more percise watch check out our Quarz models, which keep time percisely since they are battery powered and automatic watches are not. Hop that helped you. :)
Best regards from Hamburg!
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I received the watch very quickly
I received the watch very quickly, the day after I ordered. Nothing to complain about here.
December 4, 2024
Unprompted review
Reply from STERNGLAS
Moin Joost!
We're so happy to hear that your watch arrived so quickly! It's always great when everything goes smoothly.
Best regards from Hamburg!
Entire user experience is great, also the product
Whole user experience is very good, starting from the website, options to choose from, „familiarity“ and communication from the Sternglas team, delivery, packaging and the design and quality of the product itself.
November 25, 2024
Unprompted review
Reply from STERNGLAS
Moin Dalibor!
Thank you so much for your kind words! We are thrilled to hear that your entire experience, from the website to the product itself, met your expectations. It's wonderful to know that you are happy with both the service and the quality of our timepieces.
Best regards from Hamburg!
Reply from STERNGLAS
We're thrilled to hear that you're impressed with the quality! Thank you for your positive feedback – it means a lot to us!
Best regards from Hamburg!
Expensive “repair” instead of sending a screw
I lost a screw holding the case back of an automatic Sternglas watch (by adjusting the movement, so I didn't expect it to be under warranty). The customer support offered me the option to send the watch to Germany for repair for € 69 instead just sending the screw for a reasonable price/postage fee. I liked the brand and their products, but this outright absurd anti-customer experience saddened me a lot.
October 18, 2024
Unprompted review
Reply from STERNGLAS
Moin Tomas!
Thank you for your honest review. We are sad to hear that you lost a screw. We understand that it is frustrating to send your watch in but we don't send individual components to our customers. If you would like to let us reapair your watch please contact us via support@sternglas.de. :)
Best regards from Hamburg!
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No news of my watch
I purchased on August 5, 2024 a Hamburg Chrono Silver watch (order number E10037841); credit card charge made, confirmation email received with delivery stated within 3/5 days. I never received the shipping notification. I try to contact customer service, which responds with an automated email saying that due to heavy email traffic (in the middle of August) they won't be able to get back to me for 8 business days. Please let me know something. Thank you Marco
August 8, 2024
Unprompted review
Reply from STERNGLAS
Moin Marco!
Thank you for your feedback. As you correctly stated you will get a notification within 3-5 days. Your order wa three days ago, if you didn't get a notification after 5 days feel free to contact us. :)
Best regards from Hamburg!
Sternglas does not respect warranty periods
I bought a Sternglass Automatic Naos white which I received for my birthday in december 2023, now in august 2024 less than a year later the watch which is certified 5ATM and supposed to withstand showers and surface swimming which is all it has ever done has taken up water in the lens. Sternglas refuses to repair the watch in warranty. This was my third Sternglass and also my last one.
August 2, 2024
Unprompted review
Reply from STERNGLAS
Moin!
Thank you for your honest feedback. We are sorry to hear you are experiencing troubles with your watch. As I don't know about which model we are talking please contact us via support@sternglas.de, so that we can help you best.
Best regards from Hamburg!
Watch can't keep the time
This automatic watch goes fast by about 5 minutes every 15 days. It literally means I mistime things wildly, which is deeply irritating, and I constantly have to recalibrate it every few days. For a watch that is almost £400 you'd want it to be accurate - I own a Tissot T-Classic Le Clocle which keeps time perfectly. I used to think it was me, but now I know it's the watch, after 2 months. I've since tried to return it but Sternglas won't do anything about it. They've been so patronising, telling me that this 'deviation' is to be expected from an automatic watch, and I should have known. Such great customer service. I'm contacting trading standards, and my bank to retrieve my money.
March 18, 2024
Unprompted review
Reply from STERNGLAS
Moin Bial!
Thank you for your honest review. We are sorry to hear that you are unsatisfied with your watch. The accuracy of most of your movements lies between -20/+40 seconds per day. If your watch goes fast by five minutes after 15 days the deviation lies within the given accuracy on our website. If it troubles you to recalibrate the watch from time to time you can either send the watch back to us or ask a local watch maker to reduce the deviation. I hope that I could help you. :)
Best regards from Hamburg!
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